Beschreibung

Intro
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We are Mainteny – a Berlin-based B2B tech startup.


We're on a mission to revolutionize the maintenance industry with our all-in-one software solution. By blending cutting-edge technology with simplicity, we're helping SMEs digitize their operations and future-proof their companies.




Your Responsibilities
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As a Customer Success Manager, you will nurture long-term relationships with our customers and ensure their success and satisfaction with our products and services. You act as a key link between customers and internal teams, driving customer outcomes and enabling Mainteny's highest potential.


As an integral part of our experienced Customer Success team, your tasks will include:- Active management and activation of new customers: Owning the customer journey and ensuring smooth onboarding in close collaboration across all teams.
- Support and bug reporting: Handle incoming support tickets and bug reports from customers, communicate issues clearly to product and engineering teams, and follow up to ensure timely resolution.
- Long-term relationship building: Develop and maintain strong relationships with customers, understanding their needs and ensuring they gain continuous value from our products.
- Product expertise and adoption: Demonstrate a deep understanding of our products, encourage adoption and usage expansion, and identify opportunities to engage customers in our roadmap and vision.
- Customer needs analysis: Regularly assess customer requirements and feedback, adjusting strategies to meet evolving needs.
- Onboarding design & improvement: Apply and adapt established onboarding process, suggest enhancements, and spot gaps in materials and documentation.
- Customer training: Deliver onboarding training sessions and workshops that help new users quickly become proficient with our products, and update training content as needed.
- Data Migration Support: Help our Data Migration team in importing and setting up customer data in the system.
- Early identification of churn risks: Proactively identify potential roadblocks or factors that could lead to customer churn and develop strategies to mitigate them.






Your Profile
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What you need to succeed:

- Proven experience in Customer Success or Account Management (preferably in a SaaS or tech environment).
- Ability to achieve customer satisfaction and foster sustainable customer loyalty.
- Strong analytical and empathetic skills to identify customer needs and pain points and spot patterns in data.
- Excellent communication (written and verbal), conflict management, and interpersonal skills.
- Ability to work collaboratively with different departments while taking full ownership of your tasks.
- Skilled in prioritizing workload while maintaining high attention to detail.
- Native or fluent in German and English (written and verbal).
- Highly curious, passionate, self-driven, and target-oriented.
- Open and tolerant personality with a knack for innovation and entrepreneurship.






Your Benefits at Mainteny
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- Positive and inclusive work environment: A team that fosters collaboration, creativity, and personal growth.
- Professional development: Diverse opportunities for your career growth and development within a dynamic team.
- Flexible working conditions: Option for hybrid working/home office and occasional remote work.
- Attractive compensation package: A competitive salary and comprehensive benefits package.
- High‑quality equipment: Premium gear to create your ideal working environment.
- Mental health: Regular mindfulness sessions to support your mental well‑being.
- Fitness: Free gym membership for a healthy work–life balance.
- Cool office: A modern office in the heart of Berlin with a sunny terrace, stocked with free drinks and snacks.








✨ What makes Mainten