ServiceNow Developer

Key Responsibilities

• Design, develop and implement solutions on the ServiceNow platform, with a primary focus on the CSM module.

• Customize and configure ServiceNow components, including forms, workflows, business rules, client scripts, UI policies, UI actions and notifications.

• Develop and manage REST and SOAP integrations with external systems.

• Analyse business requirements and translate them into technical solutions.

• Troubleshoot issues, perform root cause analysis and deliver timely fixes.

• Collaborate with cross-functional teams to ensure smooth implementation and continuous improvement of ServiceNow applications.

• Follow best practices for ServiceNow development, documentation and version control.

Required Experience & Skills

• 3–6+ years of hands-on experience in ServiceNow development.

• Strong expertise in the CSM (Customer Service Management) module, including configuration, case management, workflows, portals and integrations.

• Practical experience with REST and SOAP APIs and building integrations with ServiceNow.

• Strong understanding of JavaScript, Glide APIs, Flow Designer, IntegrationHub and ServiceNow platform capabilities.

• Ability to work independently as well as in a collaborative team environment.

• Good communication and problem-solving skills.

Nice to Have

• ServiceNow certifications such as CSA, CAD, CIS-CSM or other relevant module certifications.

• Experience working in Agile/Scrum environments.

• Knowledge of ITIL processes.