Customer Service Representative (m,f) Banking / financial services : Italian

Personalbüro U. Herrmann

Athens - Griechenland

Callcenteragent/in Arbeit Vollzeit Homeoffice ab 18.10.2025

Beschreibung

Hybrid

Shift hours: Mo - Sunday 9-23.00

Banking: 3.11.

**DUTIES AND RESPONSIBILITIES:**

- Management of incoming calls, chats and emails,
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

**REQUIREMENTS:**
- Native/Fluent in Italian & Fluent in English (at least B2 level), both orally and written
- Holder of a high school diploma or equivalent
- Previous work experience in customer services experience
- Ability to identify, apply and explain your product and/or service expertise with clarity
- Tech savvy and full proficiency with MS Office products
- Resident of Greece or ability to relocate under short notice.

**BENEFITS:**
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Hybrid option after probation period
- 25 days’ annual leave per year
- Relocation support
- Guidance and tools to reach your full potential.

Quelle: Bundesagentur für Arbeit - Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.