Customer Success Engineer

UXCam GmbH

13357 Berlin - Deutschland

Fachberater/in - Softwaretechniken Arbeit Vollzeit ab 11.09.2025

Beschreibung

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### Why Choose UXCam

- Be part of a rapidly growing SaaS company revolutionizing product analytics
- Work alongside a collaborative and international team
- Competitive salary
- Opportunities for professional growth and development
- Flexible, remote-friendly work environment

### About The Role

We are seeking a dedicated and adaptable Customer Success Engineer to join CS team in our Berlin office. In this client-facing, consultative role, you will guide prospects and customers on best practices for implementing the UXCam SDK, ensuring they maximize value from our platform. You’ll be the go-to technical advisor, troubleshooting issues, communicating technical concepts in non-technical terms, and collaborating cross-functionally to drive customer success.

### What You’ll Be Doing

- Serve as a trusted technical advisor for customers and prospects, providing guidance on SDK implementation and integration.
- Deliver exceptional customer support through video calls, emails, Slack, written documentation, and Intercom chats.
- Troubleshoot technical issues and communicate solutions effectively to both technical and non-technical stakeholders.
- Collaborate closely with customer success, sales, product, and engineering teams to ensure customer satisfaction.
- Develop and maintain technical resources, including FAQs and how-to guides.
- Manage multiple customer projects simultaneously with strong organizational skills.
- Provide feedback to improve product features and overall customer experience.
- Replicate and test customer's code hurdles regarding SDK implementation and best practices.

### What You’ll Need to Succeed at this role

- 1 to 2 years of experience in a customer success engineering, sales engineering, technical support, or solutions engineering role.
- Experience in developing iOS or Android applications.
- Strong problem-solving abilities and a customer-centric mindset.
- Exceptional verbal and written communication skills with C1 level of English or above.
- Ability to explain complex technical concepts in simple terms.
- Experience integrating third party SDKs and libraries into projects.
- Experience with APIs and product analytics platforms will be a bonus.
- Familiarity with app development environments (e.g., Xcode, Android Studio).
- Comfort working in a global environment with flexible hours to accommodate different time zones if needed.
- Additional language, e.g. Portuguese will be a plus.

### What we'll offer you

###

- A product you can feel good about selling and customers love us (check us out on [G2](https://www.g2.com/products/uxcam/reviews))
- A competitive salary structure with uncapped sales commissions
- Flat hierarchy in a profitable, fast-growing start-up with established clientele
- Work autonomy, flexible remote work options, meaningful challenges where you directly impact company growth
- Open and friendly culture, with International colleagues who are passionate about their fields
- Clearly defined promotion path
- 30 days paid holiday

If you are passionate about helping customers succeed and enjoy solving technical challenges, we’d love to hear from you!

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