Customer Support Specialist

Department: Global Customer Support

Location: Laos

Description

We are seeking a dedicated and bilingual Customer Support Specialist fluent in both Lao and English to join our dynamic team. In this role, you will manage omni-channel customer interactions including calls, emails, and chats to resolve inquiries, process returns, and accurately maintain customer records within our CRM system.

The ideal candidate possesses exceptional communication skills, a professional demeanor, and a sharp attention to detail when handling large volumes of information.
Join us to be the voice of our brand and help continuously elevate our customer experience!

Key Responsibilities

• Responding to phone calls, emails, and chat messages.

• Quickly and efficiently resolving customer issues.

• Processing returns, exchanges, and customer complaints.

• Keeping records of each interaction with customers.

• Updating customer information in the CRM system.

• Collecting and forwarding customer feedback to relevant departments.

• Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

• Excellent oral and written communication skills for both Lao and English languages.

• Ability to conduct dialogue politely and professionally.

• Ability to work with large volumes of information.

• Attention to detail and accuracy in documentation.

• Proficiency in PC and basic office programs.

• Skills in working with CRM systems and other specialized software.

Job Benefits

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.

• Develop your professional skills with access to mentoring, career consulting, and learning programs.

• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.

• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.

• Work alongside people who take initiative, speak openly, and challenge themselves to grow.

• Improve your language skills through co-financed courses and internal speaking clubs.

• Final benefits may vary depending on the location

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