Customer Support Specialist

Job Summary

The Customer Service Representative is responsible for providing professional assistance to patients, families, and other customers by responding to inquiries, addressing service concerns, maintaining accurate records, and directing requests to the appropriate departments. The ideal candidate will demonstrate excellent communication skills, patience, empathy, and a commitment to delivering high-quality customer service.

Key Responsibilities

1. Respond to customer inquiries through telephone, email, and approved communication platforms.

2. Provide accurate information regarding hospital services, departments, and general procedures.

3. Assist customers with routine questions, service requests, and follow-up inquiries.

4. Record customer interactions and maintain accurate documentation.

5. Identify customer concerns, resolve routine issues, and escalate complex matters appropriately.

6. Coordinate with relevant departments to facilitate timely responses and effective service delivery.

7. Maintain confidentiality and follow applicable patient privacy policies.

8. Support general administrative duties, including data entry and customer record updates.

9. Maintain a courteous, professional, and patient-focused approach in all interactions.

10. Follow organizational policies, service standards, and established procedures.

Qualifications

• High school diploma or equivalent.

• Previous customer service or administrative experience preferred.

• Healthcare or patient-support experience is an advantage.

• Familiarity with email, word-processing applications, and customer service systems.

• Willingness to participate in role-specific training.