Expert Drop Shipment (all genders)

Arbeitgeber: METRO AG

**Company Description**



**We Are Wholesale. We turn opportunities into results, shaping the future of wholesale.**



At METRO, we’re more than a global food wholesaler. We are **ONE METRO**: a diverse team of over 85,000 colleagues across more than 30 countries, united by one mission: enabling our 15 million customers to create meaningful moments in hospitality and independent trade.



**We shape the M** with passion, commitment, and growth mindset. This means taking on responsibility, making our company your company and creating a business together that remains true to its roots but always seeks new solutions.



**Job Description**



The **Drop Shipment Expert** ensures efficient distribution of Metro Own Brand products, supporting the **sCore strategy**. The role drives **goods availability** and customer satisfaction through seamless order processing and timely delivery. By enhancing **supply chain transparency** and optimizing performance, this role reinforces Metro International Supply reputation as a reliable partner for Metro countries, by ensuring on-time, in-full deliveries.



- Receive and accurately process customer orders, ensuring all necessary details are captured for flawless execution.

- Provide proactive and clear communication to customers, offering updates on order status, potential challenges, and resolution timelines.

- Act as the primary point of contact for customer inquiries, ensuring a high level of service and satisfaction.

- Plan and schedule transportation, working closely with carriers, customers, and suppliers to ensure on-time and in-full (OTIF) delivery.

- Resolve logistical issues promptly to maintain delivery timelines and customer expectations.

- Monitor and support carrier performance management to ensure adherence to desired Service levels.

- Collaborate with external customs experts to prepare and verify accurate export documentation for international shipments.

- Ensure compliance with all relevant regulations and standards to facilitate smooth cross-border transactions.

- Work with internal departments, including procurement, supplier collaboration, and operations, to monitor and enhance supplier and carrier service levels.

- Actively participate in cross-departmental initiatives aimed at optimizing order-to-delivery processes.

- Utilize dashboards to monitor key performance indicators (KPIs) related to order processing, transportation performance, and service levels.

- Analyze data trends and provide actionable insights to drive improvements in logistics operations and customer satisfaction.

- Recommend and implement process enhancements to achieve operational excellence and cost efficiencies.



**Qualifications**



- Bachelor's or Master's program in Business Administration, Economics, or Engineering, or a related field, ideally with a focus on SCM or Logistics. Minimum of 3+ year of working experience in the respective field.

- Order Management Expertise: ability to accurately process and manage customer orders.

- Customer Communication Skills: proactive communication and relationship management.

- Transportation Planning: planning and coordinating on-time deliveries.

- Carrier Performance Oversight: familiarity with monitoring and improving carrier service levels.

- Export Documentation Knowledge: expertise in preparing and verifying international shipment documents.

- Regulatory Compliance Understanding: knowledge of cross-border trade regulations and standards.

- Data Analysis Proficiency: ability to analyze logistics KPIs and drive performance improvements.

- Cross-Functional Collaboration: experience working with internal teams and external partners.

- Process Optimization: identifying and implementing efficiency improvements.

- Technical Systems Usage: proficiency in ERP systems, dashboards, and reporting tools.



**Additional Information**



- **Work-life balance:** Flexible working hours with the option of mobile working in agreement with your line manager, 30 days of holidays.

- **Training:** A comprehensive training offer via our own training center or externally.

- **Well-being:** Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.

- **Exciting life on campus:** Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events.

- **Discounts:** discounted Jobticket as well as discounts in our wholesale stores and at many partner companies.

- **Comfort:** Good transport connections, free parking spaces, JobBike.

- **Company pension plan:** You will receive a contribution to your company pension.

- **Family driven:** Three daycare centers for children on campus, support of holiday camps for children of employees.

- **Ready to build what’s next?** Find us at careers.metroag.de and follow us on Instagram (@metro\_careers) and Linkedin (@METRO/makro).