Lam Research AG
9500 Villach-Lind - Österreich
First-Level-Supporter/in
Arbeit
Vollzeit
ab 16.01.2026
Beschreibung
LOCATION: Villach, AT, 9500
REQ ID: 192789
Work Location Model: On-site Flex
WHAT YOU WILL DO
Team Leadership:
* Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers.
* Assign tasks, monitor performance, and provide regular feedback to team members
* Foster a positive and collaborative team environment.
Service Delivery:
* Ensure timely and effective resolution of IT support requests and incidents.
* Monitor Deskside performance metrics and implement ... weiter lesen
REQ ID: 192789
Work Location Model: On-site Flex
WHAT YOU WILL DO
Team Leadership:
* Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers.
* Assign tasks, monitor performance, and provide regular feedback to team members
* Foster a positive and collaborative team environment.
Service Delivery:
* Ensure timely and effective resolution of IT support requests and incidents.
* Monitor Deskside performance metrics and implement ... weiter lesen
LOCATION: Villach, AT, 9500
REQ ID: 192789
Work Location Model: On-site Flex
WHAT YOU WILL DO
Team Leadership:
* Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers.
* Assign tasks, monitor performance, and provide regular feedback to team members
* Foster a positive and collaborative team environment.
Service Delivery:
* Ensure timely and effective resolution of IT support requests and incidents.
* Monitor Deskside performance metrics and implement improvements as needed.
* Coordinate with other IT teams to ensure seamless service delivery.
Process Management:
* Develop and maintain standard operating procedures (SOPs) for deskside support.
* Ensure adherence to ITIL best practices and organizational policies
* Identify and implement process improvements to enhance service efficiency and effectiveness.
Incident and Problem Management:
* Oversee the management of incidents and problems, ensuring root cause analysis and resolution.
* Maintain and update the Known Error Database (KEDB) and knowledge base.
Asset and Inventory Management:
* Ensure accurate tracking and management of IT assets and inventory.
WHO WE ARE LOOKING FOR
Experience:
* Proven experience in IT support, with at least 2-3 years in a leadership or supervisory role.
* Familiarity with ITIL framework and best practices.
Technical Skills:
* Strong technical knowledge of IT hardware, software, and networks.
* Proficiency in Deskside and asset management tools.
* Experience with remote support tools and technologies.
Leadership Skills:
* Strong leadership and team management skills.
* Ability to motivate and mentor team members.
Analytical Skills:
* Strong analytical and problem-solving skills.
* Ability to analyze performance metrics and identify areas for improvement.
Communication Skills:
* Excellent verbal and written communication skills.
* Ability to communicate effectively with end-users and IT teams.
Organizational Skills:
* Strong organizational and time management skills.
* Attention to detail and accuracy.
WHAT WE ARE OFFERING
This position is subject to the Austrian Collective Bargaining Agreement (CBA) for Employees in the Metal Technology Industry in the occupation group E or F depending on educational background. A higher payment is negotiable depending on education, expertise and skills. The monthly salary is paid 14 times per year.
WORKING HOURS
Flexitime model 38,5 hours/week, Core hours (Mo-Th 9-15, Fr 9-11:30)
APPLICATION:
If you are interested in this position, please apply ONLINE under: https://careers.lamresearch.com
OUR COMMITMENT
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
REQ ID: 192789
Work Location Model: On-site Flex
WHAT YOU WILL DO
Team Leadership:
* Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers.
* Assign tasks, monitor performance, and provide regular feedback to team members
* Foster a positive and collaborative team environment.
Service Delivery:
* Ensure timely and effective resolution of IT support requests and incidents.
* Monitor Deskside performance metrics and implement improvements as needed.
* Coordinate with other IT teams to ensure seamless service delivery.
Process Management:
* Develop and maintain standard operating procedures (SOPs) for deskside support.
* Ensure adherence to ITIL best practices and organizational policies
* Identify and implement process improvements to enhance service efficiency and effectiveness.
Incident and Problem Management:
* Oversee the management of incidents and problems, ensuring root cause analysis and resolution.
* Maintain and update the Known Error Database (KEDB) and knowledge base.
Asset and Inventory Management:
* Ensure accurate tracking and management of IT assets and inventory.
WHO WE ARE LOOKING FOR
Experience:
* Proven experience in IT support, with at least 2-3 years in a leadership or supervisory role.
* Familiarity with ITIL framework and best practices.
Technical Skills:
* Strong technical knowledge of IT hardware, software, and networks.
* Proficiency in Deskside and asset management tools.
* Experience with remote support tools and technologies.
Leadership Skills:
* Strong leadership and team management skills.
* Ability to motivate and mentor team members.
Analytical Skills:
* Strong analytical and problem-solving skills.
* Ability to analyze performance metrics and identify areas for improvement.
Communication Skills:
* Excellent verbal and written communication skills.
* Ability to communicate effectively with end-users and IT teams.
Organizational Skills:
* Strong organizational and time management skills.
* Attention to detail and accuracy.
WHAT WE ARE OFFERING
This position is subject to the Austrian Collective Bargaining Agreement (CBA) for Employees in the Metal Technology Industry in the occupation group E or F depending on educational background. A higher payment is negotiable depending on education, expertise and skills. The monthly salary is paid 14 times per year.
WORKING HOURS
Flexitime model 38,5 hours/week, Core hours (Mo-Th 9-15, Fr 9-11:30)
APPLICATION:
If you are interested in this position, please apply ONLINE under: https://careers.lamresearch.com
OUR COMMITMENT
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Ref-Nr.: 8717249
Aktualisiert:
20.01.2026
Quelle: Bundesagentur für Arbeit
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
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