Front Office Agent

Arbeitgeber: Motel One Germany BetriebsGmbH

# Front Office Agent

## Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

## Benefits:

- **Bonus program:** The better the guests rate their stay, the higher the bonus!
- **Make an international career:** Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
- **Staff discounts:** Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
- **Develop personally and professionally:** With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
- **Celebrate together:** Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.

## Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together