Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics , one of Danaher’s 15+ operating companies, our work saves lives-and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.Learn about the Danaher Business Syste m which makes everything possible.The Senior Manager Technical Support - Systems, Software & Automation (SSA) for Beckman Coulter Diagnostics is responsible for directing and controlling the activities of the Global Technical Support group for the SSA product line. You will have a team of 16 Technical Support Engineers include one Support Manager. The position will provide support as the Service and Support functional Core Team leader for new product development and for the installed customer base, commercial operations, subsidiaries, and distributors. The responsibilities will encompass developing customer focused strategies and tactics to achieve business goals, improve quality and performance of products, and increase customer satisfaction. This position is part of the Global Product Technical Support team and will be located in Munich, Germany. You will report to the Director of Global Technical Technical Support responsible for an international team of 25+ support Engineers. At Global Product Technical Support, our vision is to provide excellent support to product performance, product development and resolution of technical issues that drives product quality and innovation. If you thrive in a multifunctional, customer-supporting role and want to work to build a world-class medical device organization - read on. Establish departmental goals to align with business objectives using Danaher Business System (DBS) tools to achieve results. Identify and solve complex, operational and organizational problems, leveraging the appropriate resources within or outside the department. Forecast staffing requirements and develop staff to ensure that skill levels are commensurate with the requirements of all activities. Drive new product development deliverables and support activities as well as communicate their status to line management and as necessary, other business units. Maintain a strong on-going knowledge as well as QS compliance with latest agency regulatory requirements (e.g. CFDA, FDA, NMPA, Health Canada, JPAL, IVDR) and applicable standard requirements (e.g. ISO 13485, 14001). Ensure that department activities comply with company standards and procedures. Develop, direct and execute plans for major segments of complex projects. Take a leadership role in developing and implementing new techniques and initiatives to enhance Automation portfolio. Hold a Bachelor’s or Master's degree in engineering, science or relevant medical systems design or other technical field with proven experience as well as relevant experience inc...