IT Helpdesk (m/f/d)

mamgo

München - Deutschland

Fachinformatiker/in - Systemintegration Arbeit Vollzeit ab 03.12.2025

Beschreibung

Whether you're just starting out, a seasoned expert, or already leading teams - we're by your side throughout your entire career journey. We offer exciting job opportunities across Germany, with a strong focus on the mobility, tech, and energy sectors. Our goal- To find the perfect match for you. From junior to director, we've got roles to suit every ambition. As part of the YER Group, we're expanding our international services - giving you access to even more diverse projects and career paths. Secure your dream job with one of our prestigious client companies or join our internal team - and take the next step in your career with us!For our client, the world's largest e-commerce company, we are currently filling the following position:IT Helpdesk (m/f/d)YOUR TASKS
-Provide basic technical support to Amazon Corporate employees worldwide
-Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.
-Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following upto ensure the problem has been resolved.
-Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
-Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
-Follow all standard operating procedures (SOP) through the effective use of knowledge management.
-Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
-Assist with activities to triage and escalate any system or network outage to reduce downtime.
-Assist with remote assistance in Teleconferencing systems and AV presentation equipmentYOUR QUALIFICATIONS
-High school or equivalent diploma
-2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
-Associate in Computer Science or related field or experience equivalent.
-2+ years of experience in help-desk or desk-side environment
-Experience in Windows, Mac OS environments
Strong verbal skills proven ability to communicate with technical and non-technical staff
-Ability to work both independently and within a team environment
-Display a commitment to quality and strong multi-tasking skillsBENEFITS
-27 days holiday
-Working time account with full overtime compensation
-Attractive employee discounts with numerous top suppliers
-Permanent contact person during the entire process / assignment
-Please be advised that a valid work permit for Germany is required for non-EU citizens.INTERESTED-Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.

Quelle: Bundesagentur für Arbeit - Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.