1070 Wien,Neubau - Deutschland
Key-Account-Manager/in
Arbeit
Vollzeit
ab 26.09.2026
Beschreibung
Your Role
You actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI p...
You actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI p...
Vollständige Beschreibung anzeigen:
Arbeitgeber: fonio GmbH
Your RoleYou actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential.
You regularly run review, discovery, and upsell conversations with existing customers, analyze their usage, and demonstrate how our AI can automate further processes and deliver measurable impact.
You own expansion revenue within your customer portfolio - from upgrades and add-ons to renewals - working toward clear monthly and quarterly quotas.
Alongside the commercial side, you carry a strong customer success component: you ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term. You bring market feedback back into the team in a structured way.
You work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM.
What to Expect
* Account Ownership: Responsibility for your own existing-customer portfolio with a clear focus on upsell & retention.
* Expansion Sales: Identifying and realizing growth potential within existing accounts.
* Customer Success Focus: Regular touchpoints, QBRs, and proactive support to maximize customer success.
* Pipeline & Forecast: Structured account planning, clean CRM maintenance, and reliable revenue forecasting.
* Teamwork: Close collaboration with Customer Success, Product, and Marketing.
* Impact: Actively shaping our account & expansion motion in a fast-scaling AI startup.
What We Offer
* €65,000 - €95,000 OTE (base + uncapped commission, depending on experience)
* On-site in Barcelona or Vienna
* Top equipment of your choice & extremely short decision-making paths
* Close collaboration with Product, Marketing & Customer Success
* A strong, scaling AI product with real customer value
What You Bring
* At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)
* Experience in upselling, renewals, or expansion revenue across existing customers
* Strong product and technology understanding; you're highly AI-savvy
* Structured working style, ownership mindset, and customer focus
* Native-level French, confident in calls, reviews & demos
Application Process
* 15 min recruiter intro call
* 45 min content interview incl. a short case study
* 20 min conversation on culture, expectations & details
https://jobs.ashbyhq.com/fonio/41d07cc8-c76c-452d-ad32-5498d0dec3c8/application?embed=js
Ref-Nr.: 13080023
Aktualisiert:
27.09.2026
Quelle: Bundesagentur für Arbeit
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
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