Manager, Control Tower

Arbeitgeber: DSV - Global Transport and Logistics

Job Req Number: 124844 Arbeitszeitmodel: Vollzeit Division: DEU - DSV
Air & Sea Germany GmbH (Air & Sea) Stadt: Dresden As Manager, Control
Tower (m/w/d) , you will take overall responsibility for the
leadership and operational management of a 24/7/365 Control Tower
team. You will ensure efficient processes, strong customer
relationship, financial performance, and continuous improvement across
the operation and international DSV network. Your Benefits Financial
Benefits: Capital-forming benefits, company pension scheme, employee
discounts, DSV employee card with a monthly net credit, job bike,
anniversary payments Health and Mobility: Supplementary health
insurance (depending on division), screen work glasses, group accident
insurance Onboarding: Extensive onboarding with an individual training
plan Team: A great, dedicated, and motivated team, flat organizational
structures, and an open working atmosphere Variety: A diverse range of
tasks with significant decision-making freedom at a global player
Flexibility: A modern workplace including a transparent flexitime
policy and the option to work remotely Development: Regular training
and development programs, e‑learning offerings, and initiatives such
as Next@DSV to keep your skills up to date. Tailored development
programs are also possible. * Benefits may vary depending on location
or division. Your Responsibilities Lead and develop the 24/7/365
Control Tower team, including recruiting, performance management, job
description development, and workforce planning Manage customer
billing, invoicing, financial closing activities, and cost center
reporting Drive process compliance, manage escalations and root-cause
analyses, and implement continuous improvements across the Control
Tower and international network Support the implementation and
onboarding of new countries and stations and travel internationally
for project and site visits when required Act as a key customer
contact, participate in weekly calls, lead Quarterly Business Reviews
(QBRs), and build strong long-term customer relationship Conduct
annual performance reviews for Senior Team Leads and support the team
in achieving operational and business objectives Drive IT-related
process improvements and identify opportunities to optimize systems
and workflows Act as the secondary escalation point for customer and
the second-level escalation contact for the team on a 24/7 basis Your
Profile Experience in a leadership or management role, ideally in
logistics, supply chain, Control Tower, or customer operations Strong
understanding of operational and financial processes and the ability
to see the bigger business picture Excellent written and spoken
English skills; confident working in an international environment
Strong Microsoft Office skills, particularly in Excel and PowerPoint
Excellent communication, organizational, and stakeholder management
skills with a strong customer focus Solution-oriented, proactive, and
committed, with the ability to work effectively under pressure
Willingness to work early or late shifts depending on operational
requirements and participate in regular night and weekend on-call
duties