Operations Assistant 59970548322

Operations Assistant
Auto · Marine · Aircraft Detailing
Remote | Full-Time (Monday–Saturday, 7:30am–3pm ET | 45 hours per week minimum)

ABOUT THE ROLE
We are a premium detailing company servicing the auto, marine, and aircraft industries. We’re looking for a sharp, personable Operations Assistant who can own the front and back end of our operation — from the first interaction to the last scheduled job. This is not a passive admin role. You will be the voice, the organizer, and the engine that keeps everything moving.

WHO YOU ARE

• You speak clearly, confidently, and professionally

• You naturally match tone, pace, and energy — you read people fast

• You’re genuinely warm and playful without losing professionalism

• You solve problems before anyone asks you to

• You thrive in fast-moving environments and don’t need hand-holding

• You are proficient in logistics, streamlining projects, and managing constant changes

WHAT YOU’LL OWN

Customer Service & Sales

• Handle all inbound leads with fast response times

• Convert inquiries into booked appointments through confident, consultative communication

• Maintain a structured lead pipeline and follow-up system with zero gaps

• Resolve questions and disputes with care and precision

Logistics

• Schedule and reschedule detailers based on drive time, availability, and job sequencing

• Coordinate in real time on traffic, cancellations, and additional assignments

• Keep the daily schedule tight, efficient, and conflict-free

Administration

• Track and log lead pipeline performance consistently

• Monitor performance and flag issues proactively

• Manage material inventory and coordinate restocking based on completed job data

• Help streamline inefficient systems and projects

YOU’LL THRIVE HERE IF YOU

• Love being the person who holds everything together

• Take pride in fast, clear communication

• Are equally comfortable on a call and inside a spreadsheet

• Want to grow within a premium, high-demand industry

REQUIREMENTS & QUALIFICATIONS

• 1 year of customer service experience

• 1 year of sales experience

• Minimum 2 years of administrative experience

• Logistics experience preferred

HOURS & COMPENSATION
Full-time | Monday–Saturday
7:30am–3pm (UTC-5 / UTC-4 in spring)

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