PM Reception Agent / Overnight Night Auditor (with FLSD)

PM Reception Agent / Overnight Night Auditor (with FLSD)

Job Description

We are looking for an experienced PM Reception Agent / Overnight Night Auditor (with FLSD certification) in a brand of lifestyle hotel, at an iconic location in Downtown NYC. This position is a hybrid of PM (230pm - 11pm) and overnight shifts (1030pm - 7am). The hotel is part of the award-winning German-based Motel One group. Join our team and seize this unique opportunity!

Your responsibilities

The focus of this role is on the professional care of our hotel guests. Building a relationship with our guests is one of the key factors to making their stay an exceptional experience. Your responsibilities will also include the following:

• Conduct check-ins and check-outs and assist guests as they arrive and depart.

• Provide quality customer services with a smile to all hotel guests.

• Share local concierge knowledge with guests as needed.

• Assume responsibility of the hotel and operations during the night shift

• Take ownership and accountability for the hotel and its guests, ensuring their satisfaction.

• Conduct day-end closing reports, postings and nightly closing processes.

• Gain insights into new tasks by working together with other departments.

Qualifications

What you should bring

• You are reliable, enjoy hosting and have a passion for the hotel industry.

• You are eager to develop your career and work well in diverse, multicultural teams.

• You are open, welcoming, and possess excellent communication skills.

• You maintain a neat outer appearance, positive charisma, and good manners at all times.

• You exhibit a high level of quality awareness and a strong focus on providing exceptional service.