Program Manager

AWS Developer Experience is looking for a Program Manager to own end-to-end operations, reporting, and the global expansion playbook for the AWS Builder Loft program. Builder Lofts are physical developer community spaces where builders come together for hands-on workshops, hackathons, technical talks, mentorship, and networking. This role is critical for ensuring the Builder Loft operates with operational excellence and scales repeatably as we expand to new cities worldwide.

You will be the operational backbone of the program - managing event calendaring, budgeting, resource allocation, tooling, and process documentation. You will prepare and deliver Business Reviews with operational metrics, own budget management, and develop the standardized playbooks and mechanisms that enable the Lofts to be a sustainable operation. This is a high-impact role that requires someone who combines deep program management expertise with a builder mindset. You think in systems, design for scale, and drive continuous improvement through data. You will work cross-functionally with community management, engineering teams, product, event technology, marketing, and vendors to ensure seamless alignment and execution.

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Key job responsibilities

• Manage end-to-end program operations: event calendaring, budgeting, and process documentation

• Prepare and deliver reports with operational metrics, attendance data, CSAT scores, and budget tracking

• Produce quarterly newsletters and stakeholder updates summarizing Loft performance and upcoming programming

• Manage operational tooling (marketing automation tools configuration, project management, and other platforms driving continuous improvement

• Standardize operating procedures, staffing models, launch checklists, and operational standards

• Coordinate cross-functionally with technical teams, creative teams, event technology, community management, and marketing to ensure alignment

• Own budget management and financial reporting for the Loft program

• Own feedback mechanisms such as CSAT surveys, research, customer forums and similiar

• Manage and oversee program operations support channels via Slack and email

• Oversee efficient staffing by vendors, manage contracts and invoicing

• Create content for our main developer engagement channels such as builder.aws.com

About the team
Our mission is to empower every builder to learn, share, and lead at every stage of their cloud journey. We accomplish this by creating programs that empower and recognize technical thought leaders for their contribution to the greater AWS Community.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.