Remote Customer Support Specialist

US Energy Windows and Doors Inc. specializes in providing quality window and door solutions to homeowners. We are committed to customer satisfaction, product quality, and reliable service.Job OverviewWe are seeking a dependable and customer-focused Remote Customer Support Specialist to assist customers, respond to inquiries, coordinate appointments, and provide timely updates regarding our products and services.Key Responsibilities

• Respond to customer inquiries via phone, email, and online chat.

• Assist customers with product and service-related questions.

• Schedule appointments and coordinate customer follow-ups.

• Provide updates on installation schedules and service requests.

• Resolve customer concerns professionally and efficiently.

• Maintain accurate customer records and communication logs.

• Coordinate with sales, administrative, and installation teams.

Qualifications

• High school diploma or equivalent.

• Previous customer service experience preferred.

• Excellent communication and problem-solving skills.

• Basic computer and email proficiency.

• Strong organizational and multitasking abilities.

• Ability to work independently in a remote environment.

• Reliable internet connection and suitable home office setup.

Compensation & Benefits

• Competitive hourly pay.

• 100% remote work.

• Paid training and onboarding.

• Paid time off and company holidays, subject to eligibility.

• Potential medical, dental, and vision benefits.

• Opportunities for career advancement.

• Supportive team environment.