Remote Healthcare Scheduling Specialist (Day or Night)

About the role

The Remote Healthcare Scheduling Specialist coordinates patient appointments for a multi‑specialty medical practice, ensuring seamless daily operations for day or night shifts. This fully remote, full‑time position requires strict adherence to HIPAA standards while delivering courteous, efficient service.

Key responsibilities

• Manage inbound calls, emails, and portal messages to schedule, reschedule, or cancel patient appointments.

• Utilize appointment scheduling software to allocate provider time slots accurately and optimize clinic flow.

• Enter and verify patient data in electronic health record (EHR) systems, maintaining 100 % data integrity.

• Confirm appointments and send reminders in compliance with HIPAA privacy rules.

• Resolve scheduling conflicts, insurance verification issues, and patient inquiries promptly.

• Document all interactions in the CRM/EHR audit trail and generate daily activity reports.

• Collaborate with clinical staff and billing teams to ensure smooth handoffs and accurate patient information.

Required qualifications

• 1–3 years of experience in customer service or medical scheduling.

• Proficiency with appointment scheduling software (e.g., Athenahealth, NextGen, or similar).

• Strong data‑entry skills with attention to detail and accuracy.

• Demonstrated understanding of HIPAA regulations and ability to maintain confidentiality.

• Excellent written and verbal communication skills.

• Competent use of Microsoft Office Suite (Word, Excel, Outlook).

Nice to have

• Experience with multiple EHR platforms.

• Background in a telehealth or remote‑care environment.

• Familiarity with insurance verification processes.

• Bilingual proficiency (English/Spanish).