Arbeitgeber: Messer SE & Co. KGaA

### **Our offer:**

- A varied and challenging role at a successful and financially stable company with a permanent employment contract
- Opportunities for personal and professional growth in a dynamic, team-oriented environment
- 30 days of vacation per year
- Hybrid Work model (teleworking of up to 60%)
- Company pension plan and long-term working time accounts
- Free parking or subsidies for train tickets, company bicycle leasing
- Subsidies for the canteen, corporate fitness program, and corporate benefits

### Your responsibilities:

**Application Operations**

- Support the day-to-day stability and functionality of the assigned SAP modules with main focus to an Add-on Workflow Tool and connected archive system through incident handling, problem analysis and timely followup.
- Contribute to keeping business-critical application processes available and effective.

**User Support**

- Provide 2nd-level support for users and key users in the European countries, answer questions and help resolve functional issues within the assigned scope.
- Ensure that support is service-oriented, pragmatic and well documented.

**Enhancement Implementation**

- Analyse service requests and smaller change requirements, prepare specifications and coordinate or implement approved changes.
- Participate in testing and ensure that adjustments work reliably in the broader application context.

**Process Collaboration**

- Work with module experts, senior consultants and business stakeholders on process
improvements and harmonised ways of working.
- Help translate operational needs into workable application adjustments.

**Project Contribution**

- Participate in rollouts and application projects by supporting implementation, testing, user preparation and post-go-live stabilisation.
- Contribute to consistent deployment of new or improved solutions across Europe.

**Documentation and Learning**

- Maintain relevant documentation and continue building expertise in the assigned modules and processes.
- Escalate more complex or architecture-relevant issues appropriately and make use of senior support where needed.

### **Your profile:**

- University degree or vocational qualification with relevant specialisation, or comparable practical background in IT and business applications.
- Initial relevant professional experience in SAP application support, process-related IT work or a comparable role.
- Strong IT-affinity and good understanding of business processes; willingness to deepen module expertise systematically.
- Structured way of working, service orientation and ability to cooperate effectively with users, colleagues and service partners.
- Good English skills; further language capabilities can be beneficial in the international environment.