Techtronic Industries (TTI) is a world leader in cordless technology
spanning power tools, accessories, hand tools, outdoor power
equipment, as well as floorcare and cleaning products. Our focus is on
end-users that range from professionals in the industrial,
construction and infrastructure sectors to DIYers in home improvement,
repair, and maintenance. TTI’s powerful brand portfolio includes
MILWAUKEE®, RYOBI®, AEG®–recognized worldwide for their deep
heritage and innovative product platforms of superior quality. The
company maintains a global manufacturing and product development
footprint, with record worldwide sales of approximately US$14.6
billion and around 49,000 employees in 2024. Hiring exceptional people
is a top focus at TTI. This drives a high-performance culture across
all levels of our organization and helps to achieve our vision of
being number one in the industries we serve. Our unique high-speed
decision-making process supports our acute focus on developing
superior products and meeting high customer expectations. We view our
winning culture as a competitive advantage that powers our growth. To
strengthen our local IT team within our manufacturing operations site
in Altshausen (Ulm Area) , we are looking for a Senior IT Operations
Technician (f/m/d) In this role, you will have the opportunity to lead
continuous improvements, ensure the reliability and efficiency of our
IT infrastructure, drive a variety of on-site IT projects, and act as
the key technical bridge between local business teams and central IT.
Join our team and explore exciting opportunities to grow your skills
in specialized IT areas, while shaping the next step of your
professional journey. Key Responsibilities: Deliver hands-on on-site
L2 support, resolving complex issues to maintain efficient operations
Monitor help desk trends, identify recurring challenges, and drive
improvements across IT services Facilitate onboarding and training for
new IT team members (f/m/d) Create and share clear training materials
and documentation for the central IT L1 Support team Act as the
primary interface between the manufacturing site and central IT,
ensuring seamless on-site project execution Provide local insights to
guide practical and effective IT solutions Requirements: Extensive
professional experience as an IT technician (f/m/d), system
administrator (f/m/d), or in a similar role, with a strong focus on L2
support within a manufacturing environment Solid practical knowledge
of Microsoft Windows environments (clients and servers), Active
Directory, and Microsoft 365 services Basic networking knowledge,
including TCP/IP and LAN/WAN troubleshooting Good knowledge of ITIL
principles and best practices for incident management, problem
management, and change management Experience in first-line SAP support
is considered an advantage Proven project management skills Knowledge
of Operational Technology (OT) is an advantag Excellent command of
spoken and written German and English Your perks: An interesting
position with an attractive company – recognized as a "top
employer” by kununu Company pension scheme Free parking spaces
directly next to the office and good public transport connections
Fresh fruit, water and hot beverages for free Company fitness via
"EGYM Wellpass" and bike leasing via "JobRad" EAP (mental support for
employees) Learning platforms such as "GoodHabitz" and "Learn TTI" for
your professional development Special employee benefits via "Family &
Friends" and additional corporate benefits Are you interested? Then
send your application stating your earliest possible starting date and
your salary expectations to jobs@tti-emea.com or apply directly via
our careers page. Naturally, we will treat your application with the
utmost discretion. We look forward to getting to know you! Techtronic
Industries ELC GmbH Human Resources · Max-Eyth-Straße 10 · 71364
Winnenden www.ttigroup.com/careers/global-career-opportunities