Service Advisor

About the Role

Service Advisor in the Service department of an automobile dealership. Greet customers, understand vehicle service/repair requirements, prepare job cards, explain repairs and costs, coordinate with technicians, and ensure customer satisfaction.

Responsibilities

• Greet customers and understand their vehicle service/repair requirements.

• Prepare accurate job cards based on customer complaints and vehicle condition.

• Explain required repairs, service work, and estimated costs to customers.

• Coordinate with technicians for timely completion of service jobs.

• Monitor job progress and keep customers updated about vehicle status.

• Prepare service estimates and obtain customer approval before additional work.

• Conduct vehicle inspection and explain recommended repairs to customers.

• Ensure proper documentation and updating of service records.

• Coordinate vehicle delivery after completion of work.

• Explain completed work, invoice details, and maintenance recommendations at delivery.

• Handle customer queries and complaints professionally.

• Achieve customer satisfaction, service revenue, and productivity targets.

• Follow company and OEM service processes, quality standards, and safety guidelines.

Requirements

• Good communication and customer‑handling skills.

• Basic knowledge of automobile service and vehicle systems.

• Good coordination and problem‑solving ability.

• Computer knowledge and ability to use service/dealer management software.

• Ability to work under targets and handle multiple customers.

• 1–3 years experience preferred in automobile service/advisory roles; freshers with relevant automobile qualifications may be considered.