Student Care Associate

About the Role

We are looking for a proactive and student-focused Student Care Executive to join our team. The candidate will be responsible for assisting students with their queries, providing timely support, coordinating with internal teams, and ensuring a smooth and positive student experience throughout their learning journey.

Key Responsibilities

• Handle student queries through calls, emails, WhatsApp, and other communication channels in a professional and timely manner.

• Provide accurate information and assistance related to courses, classes, schedules, study materials, tests, and other student services.

• Resolve student concerns and complaints while ensuring a high level of student satisfaction.

• Coordinate with academic, operations, technical, and other internal teams to resolve student-related issues.

• Maintain accurate records of student interactions, requests, feedback, and resolutions.

• Follow up with students to ensure their concerns have been resolved effectively.

• Collect and analyze student feedback and share recurring concerns with the concerned teams.

• Assist students with onboarding, course-related processes, and other administrative requirements.

• Identify critical or recurring student issues and escalate them to the appropriate authority when required.

• Support student engagement and retention initiatives.

• Maintain professional communication and ensure adherence to company policies and service standards.

Required Skills & Qualifications

• Graduate in any discipline; postgraduate qualification will be an added advantage.

• 1–3 years of experience in Student Support, Student Counselling, Customer Support, Client Servicing, or a similar role.

• Excellent verbal and written communication skills in Hindi and English.

• Strong interpersonal and problem-solving abilities.

• Patient, empathetic, and student-oriented approach.

• Good coordination and follow-up skills.

• Comfortable handling multiple queries and tasks simultaneously.

• Basic knowledge of MS Office/Google Workspace and CRM or ticketing systems.

• Ability to work in a fast-paced education/EdTech environment.

Preferred Candidate Profile

• Prior experience in an EdTech, education, coaching institute, or student support environment will be preferred.

• Candidates with strong communication and customer-handling skills are encouraged to apply.

• A positive attitude with a strong focus on student experience and issue resolution.

Key Competencies

Student Handling | Communication | Problem Solving | Empathy | Coordination | Follow-up | Customer Service | Conflict Resolution | Time Management | Teamwork