Supervisor IFMS Soft Service

At Swedish Match – An affiliate of PMI, we are championing a smoke-free world from the Nordics across the globe.

Here, you get the best of both worlds: the entrepreneurial spirit of a Nordic company with more than 200 years of heritage, and the scale and career opportunities of a global leader. Join our 1,900 colleagues across the Nordics and help us deliver a smoke-free Nordics by 2035.

We are looking for a Supervisor IFMS Soft Services to oversee workplace services that support our employees and day-to-day operations. You will ensure services such as cleaning, reception, mailroom, catering, and visitor management are delivered safely, efficiently, and to a high standard. This is a big team with about 13 direct reports.

As a Supervisor, you will lead and support the team responsible for key workplace services, while collaborating with internal stakeholders and external service providers to ensure safe, efficient, and high-quality service delivery.

What You'll Do

• Lead the day-to-day delivery of soft facilities services across the site.

• Manage external service providers and ensure contractual, quality, and operational requirements are met.

• Monitor service performance and customer satisfaction, identifying opportunities for improvement.

• Partner with internal stakeholders to understand workplace needs and resolve operational issues.

• Ensure compliance with health, safety, environmental, and workplace requirements.

• Support budgeting, cost control, risk management, and operational planning.

• Use service data and performance metrics to drive continuous improvement.

• Support workplace projects and coach team members and service partners to deliver high-quality services.

Who You Are

• 5+ years of proven leadership experience within facilities management, workplace services, hospitality, property management, or a related field.

• A relevant university degree, for example in facilities management, business administration, hospitality, property management, or a related area.

• Experienced in managing external vendors, contractors, and workplace services such as cleaning, catering, reception, or conference services.

• Strong communicator with the ability to build effective stakeholder relationships.

• Proactive, organized, and customer-focused, with solid knowledge of health and safety, compliance, and risk management.

• Comfortable using data and performance metrics to drive service improvements.

• Full professional proficiency in Swedish and English, both written and spoken.

Benefits & Perks

At Swedish Match, we want to support our employees through all stages of life. You will be covered by a collective bargaining agreement, occupational pension, and comprehensive healthcare insurance through Skandia.

We are especially proud of our family-friendly benefits. In addition to Swedish parental benefits, we supplement parental pay so that you can receive up to 100% of your salary during the first four months of parental leave. When returning to work, our First Month Back program gives you the opportunity to work 80% with full pay during your first month back.

You will also receive a wellness allowance of SEK 5,000 per year, 30 days of annual leave, a working time account (ATK), and additional time off in connection with public holidays and bridge days.