Survivor Engagement and Case Management Coordinator (f/m/d) (80-100% / 32-40 hrs)

Survivor Engagement and Case Management Coordinator (f/m/d) (80-100% / 32-40 hrs)

in International Crimes and Accountability / Border Justice –

Central Mediterranean Project

Central Mediterranean project in the International Crimes and Accountability team.

Together with survivors, survivor-led organizations and partner lawyers, the project advances

accountability for international crimes against people on the move (migrants, refugees and

asylum seekers) in the Central Mediterranean and North Africa, including crimes committed in

Libya and at sea. Through complementary legal interventions, we address the responsibility of

direct perpetrators and European state, agency and corporate actors, challenge border

externalization and racialized violence, and strengthen survivors’ access to justice and ability

to shape accountability processes.

You will proactively and independently coordinate survivor engagement and case management

across the project, providing a consistent point of contact for survivors and supporting their

informed participation in accountability processes. You will maintain up-to-date case

management and outreach tools to facilitate secure and streamlined legal case work. Your initial

priority will be supporting survivors’ engagement with the International Criminal Court’s Libya

situation, particularly the El Hishri proceedings. You will also potentially support engagement

in legal proceedings at the national level, before the European Court of Human Rights, and

other relevant accountability forums. You will proactively identify emerging challenges and

develop practical solutions to ensure continuity, effective coordination and timely follow-up

with a survivor-centered approach across the project's legal interventions.

The position combines relationship building, trauma-informed interviewing, case coordination

and practical support for access to justice. Relevant experience in these areas is more important

than a legal qualification. You should bring a basic understanding of legal processes and

survivors’ opportunities to participate in them, together with the ability to learn specific

procedures and explain them accessibly.

What we have to offer

You will undertake challenging and meaningful work in an internationally active human rights

organization with a global network and an appreciative working environment. We offer flexible

working time models, home office arrangements and consideration for the needs of parents and

other people with care responsibilities. Other benefits include central office space in Berlin,

team activities, a contribution to a public transport pass (Deutschlandticket) and an egalitarian

salary model (FairPay) that takes structural disadvantages into account.

The position sits within the International Crimes and Accountability program and is supervised

by the Central Mediterranean project lead. You will work closely with the Border Justice and

Business and Human Rights teams, contributing to casework that connects expertise across

ECCHR’s four programs.

We recognize the emotional demands of working closely with survivors of serious violence and

prioritize staff psychosocial well-being. ECCHR offers psychosocial supervision facilitated by

a trained psychosocial professional for staff undertaking this work.

What the job includes

 Survivor outreach, support, and sustained communication: Identify, build and

maintain relationships with survivors, in close cooperation with survivor-led

organizations and trusted partner networks. Support ongoing dialogue about survivors’

priorities, legal options and opportunities for participation, and provide accessible

updates throughout proceedings. Identify support needs together with survivors and

coordinate referrals, with their consent, to appropriate legal, psychosocial and other

services. Develop and maintain referral arrangements and follow up within the agreed

remit of the position.

 Case management and coordination: Take primary responsibility for coordinating

survivor contact and follow-up across the project’s cases. Maintain accurate, systematic

and secure case records, including sensitive personal information, interview

documentation and potentially relevant evidence, while ensuring ongoing informed

consent, tracking agreed actions and deadlines, and respecting individual

communication preferences, language requirements and security needs.

 Survivor-centred, trauma-informed interviewing: Conduct initial screening

conversations and tailored interviews to support survivors’ engagement in relevant legal

proceedings, including assisting those who wish to apply for victim registration before

the ICC. Work with colleagues and partner lawyers to document relevant experiences,

respecting survivors’ choices and ongoing consent while minimizing avoidable distress

and repeated recounting.

 Coordination with lawyers and justice mechanisms: Coordinate exchanges between

survivors and partner lawyers, including briefings and calls, and support procedural

follow-up. Communicate with partner lawyers, the ICC’s Victims Participation and

Reparations Section (VPRS) and other relevant court sections and authorities, as

appropriate, in coordination with the Central Mediterranean project lead.

 Interpreter and interview team coordination: Maintain and further develop a

network of interpreters and translators in relevant languages. Help establish and

coordinate a roster of trained interviewers from among ECCHR’s trusted partners.

 Practical and administrative support for participation: Help coordinate survivors’

participation in hearings, meetings and other relevant activities, including interpretation,

travel and accessibility arrangements.

Shared working methods: Strengthen procedures for survivor engagement and secure

case management, working with colleagues across programs to ensure continuity and

avoid unnecessary duplication of requests to survivors.

What you bring

 Relevant practical experience working directly with people on the move, including

those at risk or in insecure environments, and/or survivors of serious human rights

violations, including sustained responsibility for individual cases and follow-up

 Demonstrated experience conducting trauma-informed interviews and documenting

sensitive accounts for legal proceedings, human rights investigations or comparable

purposes

 A basic understanding of legal procedures and avenues for survivors’ access to justice

and participation, together with the ability to acquire detailed procedural knowledge and

explain complex information clearly

 Strong case management and organizational skills, including reliable documentation,

coordination of multiple cases and consistent follow-through

 Practical understanding of survivor-centred approaches, including respect for individual

autonomy, informed and ongoing consent, confidentiality and the right to decline

participation

 Sound judgment concerning communication and security risks, including when working

remotely with people in precarious or changing circumstances

 Experience communicating across languages and working effectively with interpreters,

including through telephone calls and messaging applications

 A commitment to working in partnership with survivor-led organizations and

recognizing survivors’ expertise and role in shaping accountability efforts

 An intersectional, power-critical approach: an understanding of how racism, gender,

nationality, migration status, class, disability and other intersecting structures of

discrimination shape experiences of violence and barriers to justice

 Strong interpersonal skills, a collaborative approach while also able to work

independently, and the ability to build trusting relationships, maintain professional

boundaries and seek specialist input when needed

 Excellent spoken and written English

 Willingness to travel occasionally within and outside Europe

A law degree or professional legal qualification is an asset but not required. We welcome

relevant experience gained through professional, community-based and survivor-led work,

alongside different educational and professional pathways.

The following would be particularly valuable:

 Arabic language skills, particularly familiarity with Sudanese Arabic, would be a

significant asset. Other languages relevant to the communities we work with, including

French, Tigrinya, Amharic, Somali and Mandinka, are also welcome.

 Experience supporting survivor participation before the ICC, national criminal courts or

regional and international human rights mechanisms

 Familiarity with the Central Mediterranean context, Libya, European border

externalization or related accountability work

 Experience coordinating interpreters, interview teams or referral networks

We welcome applications from people of all cultures, backgrounds and experiences. We create

the necessary conditions to enable colleagues with disabilities to work independently.

When & Duration

The position is based in Berlin. We would like you to start as soon as possible, preferably by

January 2027. This is an 80-100% position (32-40 hours per week), initially for 12 months. An

extension may be possible, subject to funding and organizational approval.

Please apply via [https://nc-4346614871095813497.nextcloud-ionos.com/index.php/apps/forms/s/QSz6LXyk2XtgNT2dEWgsKX2R](https://nc-4346614871095813497.nextcloud-ionos.com/index.php/apps/forms/s/QSz6LXyk2XtgNT2dEWgsKX2R "https://nc-4346614871095813497.nextcloud-ionos.com/index.php/apps/forms/s/qsz6lxyk2xtgnt2dewgskx2r") by December 3rd 2026.