Technical Support Specialist 3rd level (m/f/d)

FARO Europe

70825 Korntal-Münchingen - Deutschland

Ingenieur/in - Elektrotechnik Arbeit ab 08.09.2025

Beschreibung

Job ID: R7166

## How you will make a difference @ FARO 

- Provide technical support, basic guidance, extended troubleshooting and solutions or answers as listed in the guidelines
- Respond to both, internal and external customers inquiries related to the organization´s hardware and software products
- Escalate internally, when necessary, to other departments ( Level 4 Engineering, Product Management, Engineering or Account Management)
- Thoroughly document customer inquiries in the CRM system
- Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
- Actively provide input to process improvements and support the development of new processes

## This position requires 

- University degree (engineer, BA) or a comparable technical education
- Strong service-oriented mindset
- Strong communication skills
- Fluency in English and German, any other European language will be an advantage
- Technical knowledge within Metrology will be preferable
- Demonstrated work experience in a technical service-oriented organization

## FARO offers 

- In general, a permanent employment contract 
- Flexible working hours 
- Training 
- Other employee events and services (e.g. health days, sponsored sports events and charity runs, free drinks and fresh fruit) 
- Employee Reward & Recognition Scheme

Quelle: Bundesagentur für Arbeit - Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.