WFH Virtual Assistant

About the role The WFH Virtual Assistant provides comprehensive administrative support to executives and teams while operating from a dedicated office environment. This position ensures seamless communication, schedule management, and data accuracy to keep daily operations running efficiently.

Key responsibilities

• Manage inbound and outbound email correspondence, prioritizing and responding on behalf of executives.

• Coordinate and host Zoom meetings, including agenda preparation, invitations, and post‑meeting follow‑up.

• Maintain and update shared calendars, schedule appointments, and resolve conflicts promptly.

• Perform accurate data entry and maintain records in Google Workspace and Microsoft Office applications.

• Provide first‑level customer support via phone, email, and Slack, escalating issues as needed.

• Prepare and format documents, presentations, and reports for internal and external stakeholders.

• Track and report on key metrics such as meeting attendance, response times, and task completion rates.

Required qualifications

• 1–15 years of experience in administrative or virtual assistant roles.

• Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets) and Microsoft Office Suite.

• Strong written and verbal communication skills, especially in Slack and email.

• Demonstrated ability to manage multiple calendars and schedule meetings across time zones.

• Detail‑oriented data entry skills with a focus on accuracy and confidentiality.

• Excellent problem‑solving and customer‑service orientation.

Nice to have

• Experience with CRM or ticketing systems (e.g., HubSpot, Zendesk).

• Familiarity with project‑management tools such as Asana or Trello.

• Basic knowledge of graphic design tools (Canva, PowerPoint).

• Certification in administrative support or office management.