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Working Student Customer Support and Process Automation (all genders)
comp 60439 Frankfurt am Main - Deutschland
Wirtschaftsingenieur/in Praktikum/Trainee/Werkstudent Vollzeit ab 10.10.2026
Beschreibung
As a WORKING STUDENT , I support our Value Stream Ancillaries in enhancing the Lufthansa Group's digital travel experience. My focus is on Customer Support & Refunds for 3rd Party Ancilla...
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Arbeitgeber: Deutsche Lufthansa AG

As a WORKING STUDENT , I support our Value Stream Ancillaries in enhancing the Lufthansa Group's digital travel experience. My focus is on Customer Support & Refunds for 3rd Party Ancillaries and Lounges, combining daily operations with AI-driven process improvements. What I’ll do: - I manage daily customer support and refund cases for 3rd Party Ancillaries and Lounges - I process refunds, resolve payment and booking issues, and coordinate with teams and partners - I identify recurring issues and improve processes - I collaborate with Product and Engineering to develop and implement AI solutions (e.g. LLM-based agents, automated case classification) that streamline our support and refund workflows - I maintain knowledge bases and FAQs to improve self-service for customers and efficient case handling for our agents - I support automation projects from prototype to launch and track their impact - I contribute to reporting and dashboards on support and refund performance - I work in an international, cross-functional Product Team and gradually take on further Ancillary services Ihr Profil: What I’ll need: - I am a student of (business) informatics, information systems, business administration, computer science or a comparable field – ideally already in my Master’s studies - I will be enrolled during the whole period of the working student contract - I have first practical experience from an internship, working student role or own project in a digital or IT environment – a strong plus, but not a must - I am IT-affine and tech-savvy, curious about new tools, data and AI applications, and quick to pick them up - I bring a high degree of initiative, proactivity and ownership, and enjoy driving topics forward independently - I have an analytical, structured way of working paired with strong organizational and communication skills - I have a very good command of English; German is a plus
Stellenanzeige bei der Bundesagentur für Arbeit ansehen
Ref-Nr.: 13866568
Aktualisiert: 09.10.2026
Quelle: Bundesagentur für Arbeit
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