JP Morgan SE
10969 Berlin - Deutschland
Leiter/in - Operationsdienst
Arbeit
Vollzeit
ab 13.02.2026
Beschreibung
About us Excited by the opportunity to build innovative digital retail
banking products and services in a start-up environment, backed by one
of the leading financial service providers worldwide? Join us at
JPMorgan Chase & Co. at our newest European hub for Chase bank,
located in the heart of Berlin. In this exciting chapter of continued
growth and expansion for Chase, we’re looking for a passionate
Banking Operations People Lead who will analyse performance data and
provide insight to help us ... weiter lesen
banking products and services in a start-up environment, backed by one
of the leading financial service providers worldwide? Join us at
JPMorgan Chase & Co. at our newest European hub for Chase bank,
located in the heart of Berlin. In this exciting chapter of continued
growth and expansion for Chase, we’re looking for a passionate
Banking Operations People Lead who will analyse performance data and
provide insight to help us ... weiter lesen
About us Excited by the opportunity to build innovative digital retail
banking products and services in a start-up environment, backed by one
of the leading financial service providers worldwide? Join us at
JPMorgan Chase & Co. at our newest European hub for Chase bank,
located in the heart of Berlin. In this exciting chapter of continued
growth and expansion for Chase, we’re looking for a passionate
Banking Operations People Lead who will analyse performance data and
provide insight to help us improve our overall performance, customer
experience and business engagement. As a Banking Operations People
Lead in our Banking Operations Team you will work closely with our
Banking Operations Divisional Lead and your team to make sure we are
performing across all our areas and ensure to create the best in class
customer experience. You will analyse performance data and extract
data to come up with actions to constantly improve your team
performance, the customer experience and the business engagement. You
will play an important role in ensuring that we are compliant with the
regulatory requirements and that we act as advocates for our customer.
Tasks Be an expert for all Banking Operations related queries and
support your team with your expert knowledge Create and lead a high
performing Banking Operations Team Act as a cultural leader Show
passion about leading people and their personal development Track your
Teams KPI and ensure that your Team exceeds their goals Collaborate
with various Stakeholder from different Departments to ensure our
customer will get the best in class Service Profile Required
qualifications, capabilities, and skills: Relevant experience in the
German Banking Landscape Extensive knowledge in regards to Banking
Operations Processes, such as data privacy requests, bereavement
cases, power of attorney, payments, customer data management Advanced
regulatory knowledge (including timelines and regulatory requirements)
Fluent in German / English Preferred qualifications, capabilities and
skills: Leadership experience Change Management and Process
improvement experience Performance Management und Coaching experience
banking products and services in a start-up environment, backed by one
of the leading financial service providers worldwide? Join us at
JPMorgan Chase & Co. at our newest European hub for Chase bank,
located in the heart of Berlin. In this exciting chapter of continued
growth and expansion for Chase, we’re looking for a passionate
Banking Operations People Lead who will analyse performance data and
provide insight to help us improve our overall performance, customer
experience and business engagement. As a Banking Operations People
Lead in our Banking Operations Team you will work closely with our
Banking Operations Divisional Lead and your team to make sure we are
performing across all our areas and ensure to create the best in class
customer experience. You will analyse performance data and extract
data to come up with actions to constantly improve your team
performance, the customer experience and the business engagement. You
will play an important role in ensuring that we are compliant with the
regulatory requirements and that we act as advocates for our customer.
Tasks Be an expert for all Banking Operations related queries and
support your team with your expert knowledge Create and lead a high
performing Banking Operations Team Act as a cultural leader Show
passion about leading people and their personal development Track your
Teams KPI and ensure that your Team exceeds their goals Collaborate
with various Stakeholder from different Departments to ensure our
customer will get the best in class Service Profile Required
qualifications, capabilities, and skills: Relevant experience in the
German Banking Landscape Extensive knowledge in regards to Banking
Operations Processes, such as data privacy requests, bereavement
cases, power of attorney, payments, customer data management Advanced
regulatory knowledge (including timelines and regulatory requirements)
Fluent in German / English Preferred qualifications, capabilities and
skills: Leadership experience Change Management and Process
improvement experience Performance Management und Coaching experience
Ref-Nr.: 9318950
Aktualisiert:
20.02.2026
Quelle: Bundesagentur für Arbeit
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
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