Car Repair Agent for 1st Level Customer Support (f/m/div.)

Robert Bosch GmbH

04103 Leipzig - Deutschland

Kraftfahrzeug-Servicetechniker/in Arbeit Vollzeit ab 24.12.2025

Beschreibung

Willkommen bei Bosch
Bei Bosch gestalten wir Zukunft mit hochwertigen Technologien und Dienstleistungen, die Begeisterung wecken und das Leben der Menschen verbessern. Unser Versprechen an unsere Mitarbeiterinnen und Mitarbeiter steht dabei felsenfest: Wir wachsen gemeinsam, haben Freude an unserer Arbeit und inspirieren uns gegenseitig. Willkommen bei Bosch.
Die Bosch Service Solutions Leipzig GmbH freut sich auf eine Bewerbung!

Job Description
- Respond to all calls, emails, and common requests for technical 1st level support.
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
- Input for FAQ and knowledge database.
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
- Willingness to work in the office and/or remote.

Qualifications
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate necessary
- Experience and Know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV, basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantage
- Languages: Italian oral and written communication skills level C1 required and English oral and written communication skills level B2 required, German is a plus
- Personality: service and solutions focused
- Your way to work: customer orientation, professional communication, ability to work well in difficult situations

Additional Information
Are you interested? Then we look forward to receiving your application!
Your contact for questions about the application process:
Maria Naumann
+49 341 99193 928

Quelle: Bundesagentur für Arbeit - Rechtliche Hinweise zur Nutzung
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