Beschreibung
For our client, we are looking for an Automotive Mechatronics Technician (m/f/d) with C1-level Italien and B2-Level English to join the Technical Support team.
Ihre Aufgaben:
- Respond to all calls, emails, and common requests for technical 1st level support.
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
- Foll...
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For our client, we are looking for an Automotive Mechatronics Technician (m/f/d) with C1-level Italien and B2-Level English to join the Technical Support team.
Ihre Aufgaben:
- Respond to all calls, emails, and common requests for technical 1st level support.
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
- Input for FAQ and knowledge database.
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
- Willingness to work in the office and/or remote.
Ihr Profil:
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate necessary
- Experience and Know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV, basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantage
- Languages: Italian oral and written communication skills level C1 required and English oral and written communication skills level B2 required, German is a plus
- Personality: service and solutions focused
- Your way to work: customer orientation, professional communication, ability to work well in difficult situations