### Your Benefits:

- 30 days leave per year
- We will give you valuable tips and feedback on your application documents and interviews
- We will create a candidate profile containing your strengths and potential and thus increase your chance of being placed in a position
- We actively present you to specialist departments and keep you updated on the application process

### Your Duties:

- Deliver customer onboarding and training support, ensuring successful adoption of systems and platforms / Execute operational tasks on cloud-hosted user platforms based on customer requests, ensuring reliability and availability
- Continuously perform system monitoring to ensure uninterrupted service availability / Perform independently incident management and troubleshooting, ensuring timely resolution and minimal service disruption
- Support problem management and bug fix activities, contributing to sustainable solutions and prevention of recurrence / Support quality enhancement initiatives to improve system performance and customer satisfaction
- Coordinate with development teams and L3 support, ensuring efficient escalation handling and resolution of complex issues
- Support and track compliance with service agreements (SLAs) and KPIs
- Support the design and optimization of Jira Service Management (JSM) portals and ticket workflows to improve service efficiency and user experience
- Contribute to the continuous refinement and improvement of operational processes to enhance scalability and robustness
- Support the preparation and presentation of operational reports, including KPI tracking, incident analysis, and improvement actions
- Support and participate in customer quality meetings, ensuring transparency and alignment on service performance
- Perform root cause analysis (RCA) for incidents and recurring issues, supporting the implementation of preventive measures

### Your Qualifications:

- Master's or bachelor's degree in computer science, communication or similar / Experience in cloud connectivity in automotive or IOT complex architecture
- Experiences with electric vehicle architecture, infotainment, connectivity, over the air programming or vehicle diagnostics are an advantage
- Experience in operations, maintenance, or IT service management environments, ideally in cloud-based systems
- Strong understanding of incident management, problem management, and SLA/KPI
- Hands-on experience with AWS cloud platforms. and operational support of hosted applications appreciated. Other platforms´ knowledge is the plus / Hands-on experience with Jira Service Management (JSM) or comparable ticketing tools
- Ability to collaborate effectively with international DevOps teams and L3 support, including managing escalations 
- Strong analytical skills with experience in root cause analysis and troubleshooting complex systems
- Solid reporting skills with the ability to translate operational data into actionable insights
- Ability to handle high-priority incidents (P1/P2) in a structured and calm manner / Structured, proactive, and solution-oriented mindset 
- Fluent in English

### About Hays:

Our many years of recruitment experience and our expert knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job - all this completely free of charge. Register now and look forward to many interesting and suitable positions and projects.