Ready to shape the future of customer service at Siemens? As Commercial Manager (f/m/d) Customer Service in Erlangen, you’ll drive commercial excellence and collaborate internationally with our technical teams – bring your ideas and make an impact! **What we offer you:**
- Attractive remuneration package - 30 leave days and a variety of flexible working models that allow time off for yourself and your family - Share matching programs to become a shareholder of Siemens AG - Continuous Learning: Benefit from specialized training and daily challenges to keep your expert knowledge up-to-date - Innovative Environment: Be part of a team that values innovation and continuous improvement

Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information [here](https://www.siemens.com/de/en/company/jobs/benefits-what-we-offer.html).
The individual benefits are subject to regulatory, contractual, or corporate conditions.
**You’ll make an impact by**
- You act as commercial counterpart for our HQ service departments across Germany, Portugal, and the Netherlands, ensuring seamless collaboration between business and technology - Building on this, you support technical management in various commercial matters – calculating business cases, creating offers for external customers, defining internal service agreements and assisting with tax-related questions - In close coordination with technical colleagues, you support planning and controlling the customer service cost centers to ensure efficient budget management - You are managing the cost bookings for internal warranty topics in SAP - Lastly, you establish, maintain, and continuously improve reporting structures, calculation templates, dashboards, processes, and KPIs to drive performance in Customer Service

**This is how you'll win us over**

- **Education**-  You have a completed Bachelor's degree in business administration or a comparable field and relevant professional experience. Alternatively, you have completed commercial vocational training with further qualification and extensive professional experience

- **Experience & Skills**- Many years of experience in commercial management and controlling – preferably within a service-oriented and international environment - Solid knowledge in contract evaluation, reporting, and cost center planning/controlling - Knowledgeable in tax-related matters and experienced in working with KPIs and process optimization - You are very familiar with the business value flows of ERP systems due to your operational experience - Excellent skills in Excel, Power BI, Powerpoint & Thinkcell

- **Ways of working**- You demonstrate strong analytical skills, a structured work approach, excellent communication abilities and the capability to drive topics autonomously

- **Languages**-  Fluent English and German skills are required


You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you!
At Siemens, we believe that feeling valued and included is the foundation for doing great work. That’s why we aim to create an inclusive workplace where everyone feels a sense of belonging, and where individual perspectives and experiences are celebrated. Our commitment to fairness and respect extends to every applicant.
As an [equal opportunity employer](http://www.siemens.com/global/en/company/sustainability/social-commitments/belonging.html), we welcome applications from individuals of all backgrounds and particularly encourage applications from persons with disabilities. In the case of equal qualifications, severely disabled applicants and applicants with equivalent status will be given preference.


**About us**
Imagine charging your electric vehicle as effortlessly as your smartphone.


Sounds promising? Unfortunately, it’s not yet a reality everywhere. At Siemens Smart Infrastructure eMobility, we are on a mission to revolutionize electromobility and contribute to a greener, more sustainable future. We’re looking for visionaries like you – people ready to emb the challenge of transforming the world. Are you ready to take the leap into the future?
[www.siemens.de/careers](http://www.siemens.com/de/en/company/jobs.html) – if you would like to find out more about jobs & careers at Siemens.
[FAQ ](http://www.siemens.com/de/de/unternehmen/jobs/karrieren-entdecken.html) – if you need further information on the application process.