Customer Service Manager (f/m/d)

Techtronic Industries ELC GmbH

71364 Winnenden, Württemberg - Deutschland

Leiter/in - Kundendienst (kaufmännisch) Arbeit Vollzeit ab 13.12.2025

Beschreibung

Techtronic Industries (TTI) is a world leader in cordless technology
spanning power tools, accessories, hand tools, outdoor power
equipment, as well as floorcare and cleaning products. Our focus is on
end-users that range from professionals in the industrial,
construction and infrastructure sectors to DIYers in home improvement,
repair, and maintenance. TTI’s powerful brand portfolio includes
MILWAUKEE®, RYOBI®, AEG®–recognized worldwide for their deep
heritage and innovative product platforms of superior quality. The
company maintains a global manufacturing and product development
footprint, with record worldwide sales of approximately US$14.6
billion and around 49,000 employees in 2024. Hiring exceptional people
is a top focus at TTI. This drives a high-performance culture across
all levels of our organization and helps to achieve our vision of
being number one in the industries we serve. Our unique high-speed
decision-making process supports our acute focus on developing
superior products and meeting high customer expectations. We view our
winning culture as a competitive advantage that powers our growth. Our
Customer Service team, based in our Headquarters in Winnenden
(Stuttgart Area) is the central hub connecting our supply chain
functions with the regional Sales Business Units and is currently
looking for a: Customer Service Manager (f/m/d) Key Responsibilities:
Lead the Customer Service team, ensuring efficient order-to-cash
operations, timely claim resolution and high service standards Monitor
KPIs and drive continuous improvement initiatives Improve service
quality and process efficiency across regions, standardizing systems
and processes (SAP & Salesforce Service Cloud) Act as liaison between
headquarters, SBUs, logistics teams and external customers (f-m-d)
Support Supply Chain projects through cross-functional coordination
Manage escalated cases with root cause analysis and corrective actions
Oversee return management across European logistics centers
Requirements: Proven experience in customer service operations within
manufacturing or B2B environments Proven knowledge in leading,
developing, and motivating teams Solid knowledge of order-to-cash
processes, logistics flows and claims management Proficient in SAP (SD
module preferred) and CRM systems (Salesforce Service Cloud desirable)
Good command of German and English; additional European languages are
an advantage Willingness to travel as required by business needs
(approximately 10%) Your perks: An interesting position with an
attractive company – recognized as a "top employer” by kununu
Company pension scheme Free parking spaces directly next to the office
and good public transport connections Fresh fruit, water and hot
beverages for free Company fitness via "EGYM Wellpass" and bike
leasing via "JobRad" EAP (mental support for employees) Learning
platforms such as "GoodHabitz" and "Learn TTI" for your professional
development Special employee benefits via "Family & Friends" and
additional corporate benefits Are you interested? Then send your
application stating your earliest possible starting date and your
salary expectations to jobs@tti-emea.com or apply directly via our
careers page. Naturally, we will treat your application with the
utmost discretion. We look forward to getting to know you! Techtronic
Industries ELC GmbH Human Resources · Max-Eyth-Straße 10 · 71364
Winnenden www.ttigroup.com/careers/global-career-opportunities

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