## Customer Service Representative – Multilingual

Friedrichsdorf (near Frankfurt am Main), Germany

## Customer Service Representative – Multilingual (m/f/d)

\*\*Location:\*\* Friedrichsdorf (near Frankfurt am Main), Germany - Hybrid, 3 days working on-site
\*\*Position Type:\*\* Full-time (6-month contract)
\*\*Industry:\*\* Medical Devices / Healthcare
\*\*Proposed salary:\*\* 48.000 Euro/year total compensation

**About Us**
Our client is a global ophthalmic medical technology and pharmaceutical company dedicated to developing micro-invasive devices and sustained-release drug platforms for treating chronic eye diseases.

**Position Overview**
We are seeking a highly motivated and customer-centric Multilingual Customer Service Representative to join our dynamic team. In this role, you will serve as a vital link between our company, medical professionals, and sales representatives. You will manage all customer service-related activities, ensuring seamless order processing, prompt inquiry resolution, and an exceptional overall experience for our clients across Europe.

**Key Responsibilities**
Customer Interaction: Deal directly with customers and medical professionals via telephone, email, and electronic portals.
Inquiry & Complaint Management: Respond promptly to customer inquiries, resolve complaints efficiently, and evaluate all relevant information to handle product and service requests.
Order & Account Management: Process orders, forms, applications, and requests. Set up new customer accounts, perform necessary customer verifications, and manage ongoing account maintenance.
Pricing & Logistics: Provide accurate pricing and delivery information, confirm pricing structures, and organize daily workflows to meet strict customer timeframes.
Data Integrity: Maintain and update customer databases accurately within our internal systems.
Cross-Functional Collaboration: Communicate and coordinate closely with internal departments, including Sales, Logistics, and Finance, to resolve complex issues.
Escalation: Direct unresolved issues and specialized requests to the designated internal resource.
Ad-Hoc Duties: Perform other related duties and administrative tasks as assigned.

**Position Requirements**

**Education & Experience:**
• High school diploma required; a Bachelor’s or Associate degree (AA) is highly preferred.
• Experience Tiers: \* High School Diploma + a minimum of 4–6 years of related customer service experience OR Associate Degree (AA) + 2–4 years of related experience OR
Bachelor’s Degree + 0–2 years of related experience.

**Language Skills (Must-Have):**
Fluent in German (written and verbal).
Fluent in English (written and verbal).
Fluent in Spanish (written and verbal).

**Knowledge, Skills, and Abilities:**
Technical Skills: Strong computer proficiency, including hands-on experience with MS Office (Excel, Word, Outlook, PowerPoint). Experience using a fully integrated manufacturing, inventory, or finance system (e.g., SAP, Oracle) is a major plus.
Communication: Exceptional verbal and written communication skills paired with active listening.
Problem-Solving: Analytical mindset with a strong ability to evaluate situations and provide swift, accurate solutions.
Core Competencies: High attention to detail, strong data collection and order-processing skills, adaptability, and a proactive sense of initiative.
Industry Knowledge: Prior experience or knowledge in Ophthalmology or the medical device industry is considered a strong asset.

**Sounds interesting?**
If you are passionate about healthcare, love working with international clients, and meet the qualifications above, we would love to hear from you! Please submit your CV and a brief cover letter in English outlining your language proficiencies.