You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a FRENCH-speaking **Customer Service Representative (m/f/d)** for Foundever®! Provide excellent customer service to customers of an extended warranty provider for consumer electronics and home appliances.

**Start date:** 02.03.2026 | **Location:** Berlin Neukölln / Hybrid | **Weekly hours:** 40 h

**Working hours:** Mon - Fr between 09:00 AM and 07:05 PM | Sat between 09:00 AM and 5:45 PM

**Salary:** Fixed salary 2.409,33 €/month at 40h/week + performance bonus up to 200 €/month + home office allowance 30 €/month

**Your benefits:**

- **Permanent employment contract** with** 27 - 30 vacation days **(depending on length of service) + **special leave** for special occasions
- Number of hours per week that suits you and your life: **20, 25, 30, 35** or **40 hours per week **possible!
- **Employee benefits with added value:** exclusive shopping discounts, bike-leasing, maximum capital-forming benefits (40 €/month), company pension plan, subsidy for job ticket, and much more
- Get to know your colleagues at our **great summer parties** or **cozy barbecue evenings**
- **Many internal career opportunities:** 84% of our promotion jobs and 93% of our management positions are filled internally!
- We have great people working for our good: **MaxPerts**, **Works Council** + **Representative Council for Severely Disabled Employees**
- **Health & Mental Health:** With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.)
- **Digital, paid training** and **hardware **provided for the ideal start with us
- **Sustainability** - We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)
- **International career opportunities** through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.)
- Optional **German language classes**

**Your new tasks:**

- Damage assessment of defective electronic devices of our French-speaking customers by telephone and e-mail
- Increasing customer satisfaction by processing inquiries quickly and competently
- Review of the submitted claims for damages

**Your qualifications:**

- Fluency in French (C2-level) and English (B2-level)
- Commercial and technical affinity regarding the internet and phone calls
- PC literacy
- Previous customer service experience preferable
- Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
- Willingness to learn and eagerness to learn
- Empathetic and socially competent personality

##

**You have the following requirements for working from home:**

- A broadband connection (DSL, VDSL or cable connection)
- An Internet connection with a speed of 16 Mbit/s downstream and 1 Mbit/s upstream (in a shared Internet household, the performance should be significantly faster!)
- A computer that is connected directly to the Internet via a router. This must support NAT (Network Address Translation), have a firewall component and ideally be connected to the home network with IPv4.
- A quiet, lockable room to work in and an ergonomic workstation
- Your place of residence must be in Germany

Sounds like the right job? **Take your chance and apply now!**

**This is what you can expect from us after you have applied: **

**1. **our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

**2.** after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

**3.** if all these steps are positive, we will welcome you with a permanent position! [https://vimeo.com/802670022/a7659113f4](https://vimeo.com/802670022/a7659113f4? "https://vimeo.com/802670022/a7659113f4")

**Do you have any further questions?  **

You can reach us by e-mail at [karriere.berlin@foundever.com](https://mailto:karriere.berlin@foundever.com? "mailto:karriere.berlin@foundever.com") !

**About Foundever®**

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our everyday work, because together we make a big difference!  *Create your best moments - with Foundever®!* [\*https://vimeo.com/869123333/8b58d2ed9e](https://vimeo.com/869123333/8b58d2ed9e? "https://vimeo.com/869123333/8b58d2ed9e") \*

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as non-binary people. **All people are welcome at Foundever®!** Where are you staying?