Customer Solution Manager (m/f/d)

Job Req Number: 131736 Arbeitszeitmodel: Vollzeit Division: DEU -
Schenker Deutschland AG (Road) Standort: Hamburg Manager:
Bewerbungsfrist: We are actively searching for a Customer Solution
Manager, Road Control Tower (m/f/d) the position can be based in one
of our Road Transport Control Towers across Germany, the Netherlands
or Poland. Your Benefits Financial Benefits: Capital-forming benefits,
company pension scheme, employee discounts, DSV employee card with a
monthly net credit, job bike, anniversary payments Health and
Mobility: Supplementary health insurance (depending on division),
screen work glasses, group accident insurance Onboarding: Extensive
onboarding with an individual training plan Team: A great, dedicated,
and motivated team, flat organizational structures, and an open
working atmosphere Variety: A diverse range of tasks with significant
decision-making freedom at a global player Flexibility: A modern
workplace including a transparent flexitime policy. Development:
Regular training and development programs, e‑learning offerings, and
initiatives such as Talents@DSV to keep your skills up to date.
Tailored development programs are also possible. Job Purpose: "You can
make the difference in the partnership between the customer and
DSV.” Bérke Seelen, Senior Manager, European Road Control Tower
Shape solutions that move our customers forward: As a Customer
Solution Manager in DSV’s Road Control Tower, you are at the centre
of the relationship between our customers and our organisation. You
bring people together across operations, commercial teams and markets
to solve complex challenges, strengthen performance and turn
agreements into solutions that work in practice. Working across
customer management, Road operations and solution development, you
will be close to the decisions that matter. You will turn customer
requirements and performance insights into practical improvements,
bringing colleagues and customers together to deliver results across
internal markets. Grow through ownership and influence You will join
the Contract Management team within the Road Control Tower
organisation, which serves as the strategic customer interface for
some of DSV's most important Road Logistics customers. This is an
opportunity to expand your scope through international customer
exposure, cross-functional collaboration and real accountability. You
will have the freedom to influence solutions, challenge constructively
and help shape both the customer experience and DSV’s performance.
What you bring: You combine strong customer focus with commercial
awareness and the ability to navigate complex stakeholder
environments. We are looking for someone with: Several years (5-10
years) of relevant experience in transport, logistics, supply chain,
customer solutions, account management, or contract management Strong
knowledge of Road Freight operations and international transport
networks Experience managing strategic customer relationships or
portfolios The ability to influence stakeholders at different
organisational levels Strong analytical skills and confidence working
with KPIs, performance metrics and operational data Experience driving
continuous improvement A solution-oriented mindset with the confidence
to challenge constructively Strong Excel and data interpretation
capabilities Excellent communication skills in English.