Customer Success Manager (m/w/d) – Hamburg

Decisity is an AI-native strategy consulting platform from Hamburg that turns briefs and documents into board-ready strategy decks. You make sure strategy, management and advisory teams get board-ready results from Decisity from their first engagement onward.

What you'll do

• Onboard new customers and set up their first engagements

• Train users on scoping, document upload and deck review

• Be the main contact for customer questions and feedback

• Track usage and help customers expand to more teams

• Bring customer feedback to the product team

What you bring

• 2+ years in customer success, account management or consulting

• Comfortable explaining software to senior business users

• Understanding of strategy or consulting work is a plus

• Organised and proactive

• Fluent German and English

What we offer

• Hybrid setup: office in Hamburg plus remote days

• Work directly with the founder

• Real ownership in a small, early-stage team

• An AI-native product and tool stack from day one

About Decisity: https://decisity.com/enNews: https://decisity.com/en/newsCareers at Decisity: https://decisity.com/en/careers

Apply: https://decisity.com/en/careersContact: contact@decisity.com