## Duties & Responsibilities You will collaborate with experienced Amazon Data Technicians; following them during hardware and network troubleshooting. You will have the opportunity to provide our internal workforce with infrastructure related support, resolving tickets related to HW (Motherboard, RAM, CPU, GPU, etc) and networking tickets (Link Down, Optics Replacements, Switch Replacements, etc). At all times you will be assisting an AWS experienced Data Technician. ## Key job responsibilities Duties include: - Hardware troubleshoot in servers which are not live with AWS Data Techs supervision - Understand the importance to meet SLA’s against assigned trouble tickets - Follow the AWS Data Techs during network troubleshooting - Replace Media (SSD/HDD) according with AWS Data Tech guidance - Perform regular server hardware repairs (drives, motherboards etc) under the guidance of experienced techs - Interact with third party vendors & contractors who are working on site ## Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. ## About AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. ## Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. ## Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. ## Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. ## Basic qualifications - High school or equivalent diploma - STEM classes or vocational course curriculum education - Are 18 years of age or older - Experience with Microsoft Office products and applications - Work 40 hours/week, and overtime as required - Work 10 hour shifts as needed - Experience managing work and priorities through a ticketing system and coordination with Manager ## Preferred qualification - Knowledge of computer hardware components and operating systems Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.