Cognizant Technology Solutions GmbH
30938 Burgwedel - Deutschland
First-Level-Supporter/in
Arbeit
Vollzeit
ab 12.02.2026
Beschreibung
**About the role**
As a Deskside Support Technician (d/f/m), you will make an impact by ensuring seamless IT support and operational excellence for end users across the organization. You will be a valued member of the IT Services team and work collaboratively with field engineers, support analysts, and cross-functional departments.
**In this role, you will:**
- Install and configure hardware and software components to ensure usability for end users
- Troubleshoot and resolve hardware/software ... weiter lesen
As a Deskside Support Technician (d/f/m), you will make an impact by ensuring seamless IT support and operational excellence for end users across the organization. You will be a valued member of the IT Services team and work collaboratively with field engineers, support analysts, and cross-functional departments.
**In this role, you will:**
- Install and configure hardware and software components to ensure usability for end users
- Troubleshoot and resolve hardware/software ... weiter lesen
**About the role**
As a Deskside Support Technician (d/f/m), you will make an impact by ensuring seamless IT support and operational excellence for end users across the organization. You will be a valued member of the IT Services team and work collaboratively with field engineers, support analysts, and cross-functional departments.
**In this role, you will:**
- Install and configure hardware and software components to ensure usability for end users
- Troubleshoot and resolve hardware/software issues for Windows workstations and provide mobility support/management
- Utilize SCCM 2012 and O365 at a practitioner level for remote installation and management of applications
- Repair or replace damaged hardware (laptops, desktops, iPads) and upgrade systems to meet client standards
- Manage inventory, forecast hardware needs, and track vendor shipments for timely delivery
**Work model:**
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Burgwedel, Lower-Saxony.
**What you need to have to be considered**
- Experience in end user computing and field services
- Proficiency in SCCM 2012, O365, and command languages for remote management
- Strong troubleshooting skills for both hardware and software issues
- Basic network skills (rack and stack, power readings, cable testing, hardware reboots, maintenance)
- Fluent in German and English (Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR))
- This role requires regular travel to client sites. A valid driver’s license is required to perform these duties.
**These will help you stand out**
- Experience with ticket/queue management and error reporting
- Ability to establish rapport across departments and provide first-line support
- Experience in inventory management and shipment tracking
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
As a Deskside Support Technician (d/f/m), you will make an impact by ensuring seamless IT support and operational excellence for end users across the organization. You will be a valued member of the IT Services team and work collaboratively with field engineers, support analysts, and cross-functional departments.
**In this role, you will:**
- Install and configure hardware and software components to ensure usability for end users
- Troubleshoot and resolve hardware/software issues for Windows workstations and provide mobility support/management
- Utilize SCCM 2012 and O365 at a practitioner level for remote installation and management of applications
- Repair or replace damaged hardware (laptops, desktops, iPads) and upgrade systems to meet client standards
- Manage inventory, forecast hardware needs, and track vendor shipments for timely delivery
**Work model:**
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Burgwedel, Lower-Saxony.
**What you need to have to be considered**
- Experience in end user computing and field services
- Proficiency in SCCM 2012, O365, and command languages for remote management
- Strong troubleshooting skills for both hardware and software issues
- Basic network skills (rack and stack, power readings, cable testing, hardware reboots, maintenance)
- Fluent in German and English (Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR))
- This role requires regular travel to client sites. A valid driver’s license is required to perform these duties.
**These will help you stand out**
- Experience with ticket/queue management and error reporting
- Ability to establish rapport across departments and provide first-line support
- Experience in inventory management and shipment tracking
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Ref-Nr.: 9314067
Aktualisiert:
14.02.2026
Quelle: Bundesagentur für Arbeit
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
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