Beschreibung
LOCATION: Villach, AT, 9500
REQ ID: 193556
What you'll do
* Responsible for customer betas including installation, qualification, milestones, technical requirements, training and certification of local teams / customer
* Provides support to engineering and service products both at the factory and in the field
* Includes working in customer wafer fabrication sites / environments as required to fulfil the support function
* Creates and presents reports related to design, reliability, maintena...
weiter lesen
LOCATION: Villach, AT, 9500
REQ ID: 193556
What you'll do
* Responsible for customer betas including installation, qualification, milestones, technical requirements, training and certification of local teams / customer
* Provides support to engineering and service products both at the factory and in the field
* Includes working in customer wafer fabrication sites / environments as required to fulfil the support function
* Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects and escalations to the relevant factory groups
* Creates and updates documentation for field service engineers and customers
* Support reported product issues by the field service engineers via problem reports
* Participates and leads as required Knowledge Management activities to share learning worldwide in order to expedite solutions, reduce repeat issues, escalations and improve cycle time closure
* Provides support to customer/users where the product is highly technical or sophisticated in nature
* Represents Lam by creating material and expertly presenting technical findings to the customer
* Can take place at the factory or in the field depending on the need
* Can include travel at short notice (24 hours)
Who we're looking for
There are certain working conditions and requirements for this role, requiring ability andwillingness to:
* work in confined spaces, in cleanroom environments
* wear and function in full personal protective equipment
* work with chemicals
Preferred Qualifications
* Technical education in electronics, mechatronics, engineering or other applicable field of study
* Minimum of 5 years of related experience in Electrical Engineering/Mechatronics
* Completed exam of HTL in Electrical Engineering or other applicable field of study
* Excellent presentation skills
* Proficiency in English (oral and written). Any other language would be an asset
* Willingness to travel ~25% worldwide is a requirement of this position
What We're Offering
This position will be occupied in Villach. It is subject to the https://www.metalltechnischeindustrie.at/fileadmin/content/Dokumente/Kollektivvertrag/KV-2025_2026/FMTI_Mindesgehaltstabelle_2025.pdffor Employees in the Metal Technology Industry in occupation group D or E, depending on Education. A higher payment is negotiable depending on expertise and skills. The monthly salary is paid 14 times per year.
WORKING HOURS
* Flexitime model 38,5 hours/week, Core hours (Mo-Th 9-15, Fr 9-11:30)
APPLICATION:
If you are interested in this position, please apply ONLINE under: https://careers.lamresearch.com/
OUR COMMITMENT
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.