**Company Description** **We Are Wholesale. We turn opportunities into results, shaping the future of wholesale.** At METRO, we’re more than a global food wholesaler. We are **ONE METRO**: a diverse team of over 85,000 colleagues across more than 30 countries, united by one mission: enabling our 15 million customers to create meaningful moments in hospitality and independent trade. **We shape the M** with passion, commitment, and growth mindset. This means taking on responsibility, making our company your company and creating a business together that remains true to its roots but always seeks new solutions. **Job Description** The **Drop Shipment Expert** ensures efficient distribution of Metro Own Brand products, supporting the **sCore strategy**. The role drives **goods availability** and customer satisfaction through seamless order processing and timely delivery. By enhancing **supply chain transparency** and optimizing performance, this role reinforces Metro International Supply reputation as a reliable partner for Metro countries, by ensuring on-time, in-full deliveries. - Receive and accurately process customer orders, ensuring all necessary details are captured for flawless execution. - Provide proactive and clear communication to customers, offering updates on order status, potential challenges, and resolution timelines. - Act as the primary point of contact for customer inquiries, ensuring a high level of service and satisfaction. - Plan and schedule transportation, working closely with carriers, customers, and suppliers to ensure on-time and in-full (OTIF) delivery. - Resolve logistical issues promptly to maintain delivery timelines and customer expectations. - Monitor and support carrier performance management to ensure adherence to desired Service levels. - Collaborate with external customs experts to prepare and verify accurate export documentation for international shipments. - Ensure compliance with all relevant regulations and standards to facilitate smooth cross-border transactions. - Work with internal departments, including procurement, supplier collaboration, and operations, to monitor and enhance supplier and carrier service levels. - Actively participate in cross-departmental initiatives aimed at optimizing order-to-delivery processes. - Utilize dashboards to monitor key performance indicators (KPIs) related to order processing, transportation performance, and service levels. - Analyze data trends and provide actionable insights to drive improvements in logistics operations and customer satisfaction. - Recommend and implement process enhancements to achieve operational excellence and cost efficiencies. **Qualifications** - Bachelor's or Master's program in Business Administration, Economics, or Engineering, or a related field, ideally with a focus on SCM or Logistics. Minimum of 3+ year of working experience in the respective field. - Order Management Expertise: ability to accurately process and manage customer orders. - Customer Communication Skills: proactive communication and relationship management. - Transportation Planning: planning and coordinating on-time deliveries. - Carrier Performance Oversight: familiarity with monitoring and improving carrier service levels. - Export Documentation Knowledge: expertise in preparing and verifying international shipment documents. - Regulatory Compliance Understanding: knowledge of cross-border trade regulations and standards. - Data Analysis Proficiency: ability to analyze logistics KPIs and drive performance improvements. - Cross-Functional Collaboration: experience working with internal teams and external partners. - Process Optimization: identifying and implementing efficiency improvements. - Technical Systems Usage: proficiency in ERP systems, dashboards, and reporting tools. **Additional Information** - **Work-life balance:** Flexible working hours with the option of mobile working in agreement with your line manager, 30 days of holidays. - **Training:** A comprehensive training offer via our own training center or externally. - **Well-being:** Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program. - **Exciting life on campus:** Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events. - **Discounts:** discounted Jobticket as well as discounts in our wholesale stores and at many partner companies. - **Comfort:** Good transport connections, free parking spaces, JobBike. - **Company pension plan:** You will receive a contribution to your company pension. - **Family driven:** Three daycare centers for children on campus, support of holiday camps for children of employees. - **Ready to build what’s next?** Find us at careers.metroag.de and follow us on Instagram (@metro\_careers) and Linkedin (@METRO/makro).