(Field) Service Engineer [m/f/d]

Resolve BioSciences GmbH

40789 Monheim am Rhein - Deutschland

Ingenieur/in - Biotechnologie Arbeit Teilzeit Nachmittag ab 01.12.2025

Beschreibung

## Your mission

Improve the future of cancer treatment with us - determined, courageous and as a team!

At Resolve Biosciences, we are working to better understand complex biological processes - with the aim of enabling new therapeutic approaches. To do this, we need people who think boldly, take responsibility and enjoy learning

We are looking to hire a passionate (Field) Service Engineer (f/m/d). You will become a member of the Field Service team, servicing our Molecular Cartography™ platforms at Resolve’s Labs as well as customer sites.

The role is based in the company’s headquarters in Monheim am Rhein, Germany. 

## Your Responsibilities:

- Troubleshoot, repair, and perform maintenance on our Molecular Cartography™ platforms.
- Installation and relocations of our Molecular Cartography ™ platforms.
- Document activities, create service reports as required.
- Coordinate service activities with site personnel, as needed.
- Provide technical remote and phone support to customers.
- Train others to perform servicing activities on our Molecular Cartography ™ platforms.
- Generate service instruction documentation.
- Propose design changes to improve reliability, serviceability, and the customer experience.
- Follow all safety policies and procedures.

## Your profile

- Bachelor’s degree in an engineering/science field or equivalent experience.
- Experience of servicing electro-mechanical products, medical devices preferred.
- Exceptional customer service skills and professionalism.
- Ability to troubleshoot and solve malfunctions in complex electromechanical systems.
- Excellent organizational, time management, written and verbal communication skills.
- Proficient in Microsoft Office products (Word, Excel, Outlook).
- Detail-oriented.
- Ability to follow procedures without deviations.
- Ability to lift and carry items weighing up to 50 lbs (approx. 23 kg).
- Willingness to up to 50% travel.

Quelle: Bundesagentur für Arbeit - Rechtliche Hinweise zur Nutzung
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