Da Vinci Engineering GmbH
70771 Leinfelden-Echterdingen - Deutschland
Ingenieur/in - Elektrotechnik
Arbeit
Vollzeit
ab 11.12.2025
Beschreibung
Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!
German market Customer Service Operations Expert (m/f/d)
Stellen-ID: 21764
Standort: Leinfelden-Echterdingen
We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.
Your tasks:
- Support the Customer Experience team in delivering top-tier assistance for sales and aftersales queries and take charge of providing outstanding level 2 customer service as required
- Providing expert technical assistance and resolving high-level customer complaints efficiently to ensure customer satisfaction
- Identifying and improving internal and client processes, spotting TUIs and emerging issues, provide constant feedback on processes and share ideas for improvement
- Being an Expert in processes and product knowledge and a role model for your team
- Provide an interface with Markets, internal department and third party vendors according to required procedures and policies and maintain all data for resolutions
Your profile:
- Exceptional verbal and written communication skills in German, with advanced proficiency in English
- Knowledge and skills with most commonly used Customer Engagement platforms (MS Office, Salesforce, Jira, SAP) is highly desirable
- Effective time-management skills to be able to hit client's SLA and KPIs
- Proven experience of delivering customer excellence
- Able and available to travel in Europe upon request
You can expect ...
- Experience in exciting and international projects
- Continuous salary development
- Da Vinci Corporate Benefits
- On-the-job training and language courses
- Appreciation, motivation and commitment
Kontaktdaten für Stellenanzeige
Frau Anja Schoser
Da Vinci Engineering GmbH
Hauptstätter Straße 149
70178 Stuttgart
+49 711 72240 138
job@davinci.de
German market Customer Service Operations Expert (m/f/d)
Stellen-ID: 21764
Standort: Leinfelden-Echterdingen
We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.
Your tasks:
- Support the Customer Experience team in delivering top-tier assistance for sales and aftersales queries and take charge of providing outstanding level 2 customer service as required
- Providing expert technical assistance and resolving high-level customer complaints efficiently to ensure customer satisfaction
- Identifying and improving internal and client processes, spotting TUIs and emerging issues, provide constant feedback on processes and share ideas for improvement
- Being an Expert in processes and product knowledge and a role model for your team
- Provide an interface with Markets, internal department and third party vendors according to required procedures and policies and maintain all data for resolutions
Your profile:
- Exceptional verbal and written communication skills in German, with advanced proficiency in English
- Knowledge and skills with most commonly used Customer Engagement platforms (MS Office, Salesforce, Jira, SAP) is highly desirable
- Effective time-management skills to be able to hit client's SLA and KPIs
- Proven experience of delivering customer excellence
- Able and available to travel in Europe upon request
You can expect ...
- Experience in exciting and international projects
- Continuous salary development
- Da Vinci Corporate Benefits
- On-the-job training and language courses
- Appreciation, motivation and commitment
Kontaktdaten für Stellenanzeige
Frau Anja Schoser
Da Vinci Engineering GmbH
Hauptstätter Straße 149
70178 Stuttgart
+49 711 72240 138
job@davinci.de
Quelle: Bundesagentur für Arbeit - Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
Ref-Nr.: 863a98a882e5b1faa65ab3260b883f4f
Letztes Update:
13.12.2025
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