Personalbüro U. Herrmann
Qormi - Malta
Callcenteragent/in
Arbeit
Teilzeit Nachmittag
Homeoffice
ab 18.10.2025
Beschreibung
Hybrid
Start: asap
**Tasks: Content Moderator**
- Review and monitor user-generated content to ensure compliance with platform policies and community standards
- Investigate and resolve reported cases of policy violations, fraud, or inappropriate behavior
- Identify and escalate high-risk issues while maintaining confidentiality and data security
- Provide timely, empathetic support to users, balancing platform integrity with user satisfaction
- Collaborate with internal teams to enhance processes and ensure continuous service improvement
- Track key performance indicators (KPIs) to maintain quality standards.
Task: Customer Support Agent:
- Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
- Follow communication procedures and policies
- Evaluate and make decisions in accordance with defined policies and guidelines.
**Skills**
German C2
**Benefits:**
- Working schedule: 7AM-3:30PM. Bus shuttle operating throughout the island.
- Competitive salary and benefit package
- Extra days of vacation on top of common allowance
- Free fruit, tea and coffee if you prefer working in the office
- Ability to work from home when working late shifts and weekends
- Free day transport to the office from certain areas within Malta
- Team performance bonus and working from home allowance
- Corporate discounts for gym memberships, shops and taxis
- Private Health Insurance, eye care tests, health and well-being professional support
- Comprehensive training and constant feedback
- Relocation support for international applicants.
Start: asap
**Tasks: Content Moderator**
- Review and monitor user-generated content to ensure compliance with platform policies and community standards
- Investigate and resolve reported cases of policy violations, fraud, or inappropriate behavior
- Identify and escalate high-risk issues while maintaining confidentiality and data security
- Provide timely, empathetic support to users, balancing platform integrity with user satisfaction
- Collaborate with internal teams to enhance processes and ensure continuous service improvement
- Track key performance indicators (KPIs) to maintain quality standards.
Task: Customer Support Agent:
- Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
- Follow communication procedures and policies
- Evaluate and make decisions in accordance with defined policies and guidelines.
**Skills**
German C2
**Benefits:**
- Working schedule: 7AM-3:30PM. Bus shuttle operating throughout the island.
- Competitive salary and benefit package
- Extra days of vacation on top of common allowance
- Free fruit, tea and coffee if you prefer working in the office
- Ability to work from home when working late shifts and weekends
- Free day transport to the office from certain areas within Malta
- Team performance bonus and working from home allowance
- Corporate discounts for gym memberships, shops and taxis
- Private Health Insurance, eye care tests, health and well-being professional support
- Comprehensive training and constant feedback
- Relocation support for international applicants.
Quelle: Bundesagentur für Arbeit - Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
Ref-Nr.: 0846d2325d94746ca1240c769d4f829f
Letztes Update:
22.12.2025
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