German speaking Content Moderator or Customer Service

Personalbüro U. Herrmann

Qormi - Malta

Callcenteragent/in Arbeit Teilzeit Nachmittag Homeoffice ab 18.10.2025

Beschreibung

Hybrid

Start: asap

**Tasks: Content Moderator**

- Review and monitor user-generated content to ensure compliance with platform policies and community standards
- Investigate and resolve reported cases of policy violations, fraud, or inappropriate behavior
- Identify and escalate high-risk issues while maintaining confidentiality and data security
- Provide timely, empathetic support to users, balancing platform integrity with user satisfaction
- Collaborate with internal teams to enhance processes and ensure continuous service improvement
- Track key performance indicators (KPIs) to maintain quality standards.

Task: Customer Support Agent:

- Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
- Follow communication procedures and policies
- Evaluate and make decisions in accordance with defined policies and guidelines.

**Skills**

German C2

**Benefits:**

- Working schedule: 7AM-3:30PM. Bus shuttle operating throughout the island.
- Competitive salary and benefit package
- Extra days of vacation on top of common allowance
- Free fruit, tea and coffee if you prefer working in the office
- Ability to work from home when working late shifts and weekends
- Free day transport to the office from certain areas within Malta
- Team performance bonus and working from home allowance
- Corporate discounts for gym memberships, shops and taxis
- Private Health Insurance, eye care tests, health and well-being professional support
- Comprehensive training and constant feedback
- Relocation support for international applicants.

Quelle: Bundesagentur für Arbeit - Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.