ORACLE Deutschland B.V.& Co.KG
80992 München - Deutschland
IT-Kundenbetreuer/in
Arbeit
Vollzeit
ab 13.01.2026
Beschreibung
## Job Description
**Role Overview**
We are looking for a **German-speaking Help Desk Agent** to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as **OPERA** and **OPERA Cloud**. You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations.
**Key Responsibilities**
● Respond to customer inquiries via phone, email, or ticketing ... weiter lesen
**Role Overview**
We are looking for a **German-speaking Help Desk Agent** to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as **OPERA** and **OPERA Cloud**. You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations.
**Key Responsibilities**
● Respond to customer inquiries via phone, email, or ticketing ... weiter lesen
## Job Description
**Role Overview**
We are looking for a **German-speaking Help Desk Agent** to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as **OPERA** and **OPERA Cloud**. You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations.
**Key Responsibilities**
● Respond to customer inquiries via phone, email, or ticketing system.
● Diagnose and resolve incidents related to property management systems (PMS).
● Enrich and document incidents for escalation to Oracle technical support when required.
● Provide training and tips to help users maximize system efficiency.
● Ensure service level agreements (SLAs) are met.
● Stay updated on Oracle Hospitality products and hotel operations best practices.
● Communicate clearly and empathetically in both **German and English**.
**Required Skills and Experience**
● Experience in hotel operations or hospitality IT support, preferably with Oracle OPERA.
● Strong analytical and troubleshooting skills.
● Understanding of remote connectivity tools and IT fundamentals.
● Excellent communication and documentation skills.
● Fluency in **German and English** (written and spoken).
● Proactive, customer-focused attitude with the ability to work independently or as part of a team.
**What We Offer**
● Competitive compensation and benefits.
● Learning and career growth opportunities within Managed Services Oracle Hospitality.
● Collaborative and inclusive culture.
**Role Overview**
We are looking for a **German-speaking Help Desk Agent** to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as **OPERA** and **OPERA Cloud**. You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations.
**Key Responsibilities**
● Respond to customer inquiries via phone, email, or ticketing system.
● Diagnose and resolve incidents related to property management systems (PMS).
● Enrich and document incidents for escalation to Oracle technical support when required.
● Provide training and tips to help users maximize system efficiency.
● Ensure service level agreements (SLAs) are met.
● Stay updated on Oracle Hospitality products and hotel operations best practices.
● Communicate clearly and empathetically in both **German and English**.
**Required Skills and Experience**
● Experience in hotel operations or hospitality IT support, preferably with Oracle OPERA.
● Strong analytical and troubleshooting skills.
● Understanding of remote connectivity tools and IT fundamentals.
● Excellent communication and documentation skills.
● Fluency in **German and English** (written and spoken).
● Proactive, customer-focused attitude with the ability to work independently or as part of a team.
**What We Offer**
● Competitive compensation and benefits.
● Learning and career growth opportunities within Managed Services Oracle Hospitality.
● Collaborative and inclusive culture.
Ref-Nr.: 8678468
Aktualisiert:
13.01.2026
Quelle: Bundesagentur für Arbeit
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
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