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Strengthen our Quality Operations Team in full-time (40 hrs./week) as Lead Quality Operations Analyst (m/f/d).


This position is available as a full-time role at our IU office locations or remotely (must reside in Germany or the UK).

In this role, you’ll build and lead a new Quality Operations function from the ground up-owning defect reduction, operational resilience, and systemic quality improvements across our student-facing platforms. You’ll partner closely with senior leadership, engineering, and operations to challenge existing processes and redesign how quality is embedded at scale.


Build and lead a new Quality Operations team, defining standards, methodologies, and ways of working



Drive systematic defect reduction through deep audits of operational and technical processes



Lead complex investigations into system defects, operational incidents, and process failures across platforms and integrations (including CARE/Simovative)



Analyse complex data patterns and system behaviours to identify root causes and preventative actions



Design and implement simplified, student-focused processes that reduce friction and operational risk



Establish and own quality metrics, KPIs, monitoring, and alerting for critical operational flows



Partner closely with Engineering, Product, and Operations to embed quality upstream in system and process design



Challenge assumptions and legacy processes constructively, advocating for better outcomes at all levels of the organisation



Present findings, risks, and recommendations clearly to senior leadership and cross-functional stakeholders




Proven experience leading quality, operations, or process-improvement initiatives in complex, cross-functional environments



Strong ownership mindset, comfortable operating autonomously on ambiguous, high-impact problems



Deep understanding of the German education sector, including academic systems, regulations, and operational requirements



Hands-on experience with the CARE (Simovative) platform, including configuration, data management, and integration challenges



Strong analytical and problem-solving skills, including working with complex datasets and identifying systemic issues



Experience with incident management, root-cause analysis, and risk mitigation methodologies



Solid understanding of system integrations, APIs, and data flows, with the ability to dive into technical detail when needed



Comfortable challenging existing approaches and influencing senior stakeholders with evidence-based recommendations



Clear communicator, able to translate complex technical and operational topics for diverse audiences




Be you at IU: We support and encourage you to achieve your personal and professional goals. After all, your satisfaction is an essential part of a positive and productive environment.



Work where you want...: Digitalization is part of our DNA. Therefore, you can decide for yourself which place sparks the most productivity in you. Do you love working from home? No problem! Do you want to work abroad for a while? Our WorkFlex benefit makes it possible.



...and flexible in time: It's your job: We trust you and give you the greatest possible freedom to organize yourself.



Use your own technology: You can freely choose your equipment. Everyone has their own preferences when it comes to hardware and IDE.



Take your knowledge to a new level: Where, if not with us? Enjoy free access to all our e-learning platforms. In addition, we finance a complete technology degree of your choice.



Make your journey sustainable: Whether it's a DeutschlandTicket subsidised to just €13.45, or a JobRad (bike leasing) offer, enjoy the freedom of mobility for both work and personal activities, while also making an eco-friendly choice.



33 days of relaxation: Breaks are important! In addition to 30 fle...