Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?


At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives-and we’re all united by a shared commitment to innovate for tangible impact.


You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.


Shape the Future with Us!


At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.


Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.


Learn about the Danaher Business System which makes everything possible.


The


Operational Excellence Manager - Global Service (d/f/m)
is responsible for creating, improving and embedding processes across the global service organization that drive results and empower team members.



Working across all levels of the business, you will play a key role in understanding and documenting critical business processes, with a specific focus on service performance-related processes. This will require collaborating with team members at the point of impact and across the organization to identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective.


This position reports to the Director Service Transformation & Digitalization and is part of the Global Services Team working remotely to cover .

Process Current State Insights and understanding

Conduct workshops, fact finding at gemba, and engage with business stakeholders to fully understand current processes and issues
Support the Director of Service Transformation & Digitalization with data collection, analysis and the presentation of current state process effectiveness and gaps
Produce data driven analysis of process performance and impact to support prioritization of process improvement projects


Process Optimisation

Benchmark process best practice from across Leica and Danaher
Work with process owners and business stakeholders to identify how to improve process effectiveness and reduce unnecessary complexity.
Support regional teams to design improved future state processes using best practice from across Leica and Danaher
Ensure processes are well documented and understood in end-to-end process maps and work instructions


Process Training

Creation of training material in close collaboration with the service competency team
Creating and delivering process training plans to ensure all teams develop excellent knowledge of the process, tools, and supporting information


Process Implementation

Support business implementation and readiness plans, through project planning, management and creation of work instructions and SOPs
Ensures, based on Standard Work and Daily Management, that implemented processes are consistently followed, and develops corrective actions as needed to bring processes back on track.
Support the creation and delivery of change management activities such as change impact assessments, change action plans, training needs analysis and change readiness assessments



Bachelor’s Degree Required or similar MBA, graduate engineer or similar ...