IPG Photonics GmbH & Co. KG
57299 Burbach, Siegerl - Deutschland
IT-Service-Delivery-Manager/in
Arbeit
Vollzeit
ab 28.11.2025
Beschreibung
IPG Photonics is the world's leading manufacturer of high-power fiber lasers and amplifiers used primarily in materials processing and a wide variety of other applications. Our mission is to make fiber laser technology the tool of choice in mass production. As an international company, we have been developing and producing sophisticated high-tech solutions for more than 25 years with over 6,000 employees worldwide.
For the expansion of our Global IT-Support Team in **BURBACH**, we are looking for a
# IT Service Delivery Manager (m/w/d)
Your Tasks:
- Manage system operations, maintenance and documentation in accordance with compliance requirements
- Optimize continual service and review incident and problem data for trends and recurrence of issues
- Control and manage the existing SLA with related KPI´s for service delivery
- Coordinate and support the implementation of service management and reporting tools
- Target group oriented communication and information management
Your Profile:
- IT related education and minimum of 3 years professional experience in enterprise companies
- ITIL expert, idealwise with certification
- Experience in implementing cross-functional process improvements
- Solid knowledge of MS Windows client and server OS, MS Active Directory, ITSM / MS MOF and project management
- Intercultural competence and strong social skills
- Good communication, collaboration, presentation skills
- Communications skills in English
We offer you:
- An interesting and challenging position in a demanding technical environment
- Professional and extensive training at our European HQ in Germany
- An innovative work environment in an international successful company
- Excellent opportunities for personal growth and career opportunities
- Great teamwork with highly qualified people in an excellent working atmosphere
- Attractive comensation package and participation in our discretionary bonus scheme.
This position will excite you if you want to work in a dynamic, fast-growing company and contribute with your own initiative.
We look forward to receiving your meaningful application documents preferably via our career website or by email, including the position you are applying for, your salary expectations, and your possible starting date.
By submitting your application, you agree that your data may be stored in accordance with legal regulations. We guarantee that your data will be used exclusively internally for application purposes and not for any other use. In doing so, we comply with the provisions of the Federal Data Protection Act.
Please note that paper applications will not be returned but destroyed.
IPG Photonics GmbH & Co. KG
Carl-Benz-Straße 28
57299 Burbach
Phone: 02736/4420-8100
For the expansion of our Global IT-Support Team in **BURBACH**, we are looking for a
# IT Service Delivery Manager (m/w/d)
Your Tasks:
- Manage system operations, maintenance and documentation in accordance with compliance requirements
- Optimize continual service and review incident and problem data for trends and recurrence of issues
- Control and manage the existing SLA with related KPI´s for service delivery
- Coordinate and support the implementation of service management and reporting tools
- Target group oriented communication and information management
Your Profile:
- IT related education and minimum of 3 years professional experience in enterprise companies
- ITIL expert, idealwise with certification
- Experience in implementing cross-functional process improvements
- Solid knowledge of MS Windows client and server OS, MS Active Directory, ITSM / MS MOF and project management
- Intercultural competence and strong social skills
- Good communication, collaboration, presentation skills
- Communications skills in English
We offer you:
- An interesting and challenging position in a demanding technical environment
- Professional and extensive training at our European HQ in Germany
- An innovative work environment in an international successful company
- Excellent opportunities for personal growth and career opportunities
- Great teamwork with highly qualified people in an excellent working atmosphere
- Attractive comensation package and participation in our discretionary bonus scheme.
This position will excite you if you want to work in a dynamic, fast-growing company and contribute with your own initiative.
We look forward to receiving your meaningful application documents preferably via our career website or by email, including the position you are applying for, your salary expectations, and your possible starting date.
By submitting your application, you agree that your data may be stored in accordance with legal regulations. We guarantee that your data will be used exclusively internally for application purposes and not for any other use. In doing so, we comply with the provisions of the Federal Data Protection Act.
Please note that paper applications will not be returned but destroyed.
IPG Photonics GmbH & Co. KG
Carl-Benz-Straße 28
57299 Burbach
Phone: 02736/4420-8100
Quelle: Bundesagentur für Arbeit - Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
Ref-Nr.: 33f0977b7e980a7824406135a960fbb1
Letztes Update:
18.12.2025
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