Cognizant Technology Solutions GmbH
89231 Neu-Ulm - Deutschland
First-Level-Supporter/in
Arbeit
Vollzeit
ab 05.03.2026
Beschreibung
**Deskside Support Technician (d/f/m) - Level 2**
**Location:** Neu-Ulm, Germany
**Work Model:** 100% Onsite
**About the Role**
As a **Deskside Support Technician (d/f/m) - Level 2**, you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix sup... weiter lesen
**Location:** Neu-Ulm, Germany
**Work Model:** 100% Onsite
**About the Role**
As a **Deskside Support Technician (d/f/m) - Level 2**, you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix sup... weiter lesen
**Deskside Support Technician (d/f/m) - Level 2**
**Location:** Neu-Ulm, Germany
**Work Model:** 100% Onsite
**About the Role**
As a **Deskside Support Technician (d/f/m) - Level 2**, you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturing‑focused environment in Neu-Ulm.
**Work Model – 100% Onsite (Neu-Ulm, Germany)**
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring **5 days a week** in a client or Cognizant office in **Neu-Ulm, Bayern**.
**Key Responsibilities**
**Site Lead Responsibilities**
- Responsible for Field Support (FS) operations across **one or multiple sites**.
- Provide **VIP support** and oversee the on-site support team.
- Offer **technical training** to junior team members.
**Technical Support & Operations**
- Deliver **IMAC (Install, Move, Add, Change)** services.
- Perform **break‑fix** support for end-user hardware and software.
- Stage, build, and image systems using the **standard client image (eCore)**.
- Provide support for handhelds, rugged devices, laptops, and scanners used on the **Manufacturing Shop Floor**.
- Complete **special projects** as requested by the customer.
- Conduct **data collection and preservation** activities relevant to migrations and **eDiscovery**.
**Required Qualifications**
- Strong communication skills.
- **Proficiency in German** to collaborate with German‑speaking teams and clients (**Language level C1-C2** of the Common European Framework of Reference for Languages (CEFR))
- Strong analytical and troubleshooting abilities.
- Solid understanding of **Microsoft Windows Operating Systems**.
- Strong working knowledge of **MS Office** and standard business applications.
- Excellent customer support and stakeholder-facing skills.
- **2–4 years** of deskside or field support experience.
- A+, MCP, MCSE or equivalent certifications (desired).
**Technical Skills**
- Basic knowledge of:
- Networks
- Telecom
- Compute/storage
- **Advanced knowledge of macOS & iOS environments** and related administration.
- Advanced understanding of **macOS imaging & endpoint deployment**.
- Basic understanding of **policies, user certificates, and keychain** design/management.
- Advanced mobile device support expertise.
**Location:** Neu-Ulm, Germany
**Work Model:** 100% Onsite
**About the Role**
As a **Deskside Support Technician (d/f/m) - Level 2**, you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturing‑focused environment in Neu-Ulm.
**Work Model – 100% Onsite (Neu-Ulm, Germany)**
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring **5 days a week** in a client or Cognizant office in **Neu-Ulm, Bayern**.
**Key Responsibilities**
**Site Lead Responsibilities**
- Responsible for Field Support (FS) operations across **one or multiple sites**.
- Provide **VIP support** and oversee the on-site support team.
- Offer **technical training** to junior team members.
**Technical Support & Operations**
- Deliver **IMAC (Install, Move, Add, Change)** services.
- Perform **break‑fix** support for end-user hardware and software.
- Stage, build, and image systems using the **standard client image (eCore)**.
- Provide support for handhelds, rugged devices, laptops, and scanners used on the **Manufacturing Shop Floor**.
- Complete **special projects** as requested by the customer.
- Conduct **data collection and preservation** activities relevant to migrations and **eDiscovery**.
**Required Qualifications**
- Strong communication skills.
- **Proficiency in German** to collaborate with German‑speaking teams and clients (**Language level C1-C2** of the Common European Framework of Reference for Languages (CEFR))
- Strong analytical and troubleshooting abilities.
- Solid understanding of **Microsoft Windows Operating Systems**.
- Strong working knowledge of **MS Office** and standard business applications.
- Excellent customer support and stakeholder-facing skills.
- **2–4 years** of deskside or field support experience.
- A+, MCP, MCSE or equivalent certifications (desired).
**Technical Skills**
- Basic knowledge of:
- Networks
- Telecom
- Compute/storage
- **Advanced knowledge of macOS & iOS environments** and related administration.
- Advanced understanding of **macOS imaging & endpoint deployment**.
- Basic understanding of **policies, user certificates, and keychain** design/management.
- Advanced mobile device support expertise.
Ref-Nr.: 9728386
Aktualisiert:
09.03.2026
Quelle: Bundesagentur für Arbeit
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
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