THE ROLE AND THE TEAM
This team supports Zalando’s Insurance Management in a wide variety of topics. We handle the corporate insurance portfolio, claims (mainly cargo crime and other mishaps), loss prevention (e.g. fire protection in the warehouses) and many other topics. Join our Team of Risk, Business Continuity and Insurance Managers and expand your network to colleagues from Legal, Transport and Safety teams as well as external partners.



INCLUSIVE BY DESIGN
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion



WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Take over the claims handling process (data collection, reporting, communication with internal and external stakeholders)

Build strong ties with internal stakeholders and use the full power of our internal network, i.e. security and logistics teams for loss prevention and claims investigations

Make use of AI (Gemini) and build tools to tackle the daily challenges.

Support our contract management for the corporate international insurance portfolio including communication with the insurance broker and insurers, data collection, budgeting, buying, payments




WE’D LOVE TO MEET YOU IF 
Good communication skills in English written and spoken, confident to communicate with internal and external stakeholders

Background or experience in insurance, claims handling, or legal

Good knowledge in Gemini, Google Suite or MS Office

Deadline-driven, proactive and capable of multi-tasking 

Passion for administrative and organizational tasks


If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!



OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
27 days of holiday a year to start for full-time employees

2 paid volunteering days a year

Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

Work from abroad for up to 30 working days a year

Employee shares program

40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

Relocation assistance available (subject to prior agreement)

Family services, including counseling and support

Health and wellbeing options (including Wellhub, formerly Gympass)

Mental health support and coaching available

Drive your development through our training platform and biannual peer-to-peer review.